A meta-analytic review of hospitality and tourism employees’ creativity and innovative behavior

Abstract

This study presents a meta-analysis of the relationships between hospitality and tourism employees' innovative behavior and (a) its predictors and (b) various performance measures. Findings contribute to the field in four key ways. First, this research addresses the sector's burgeoning innovation landscape through a targeted meta-analytic review. Second, it describes a dense nomological network, expanding on previous studies' predictors. Third, it broadens this network by including relevant outcome variables. Lastly, it explores moderators: a theoretically significant distinction (i.e., creativity vs. innovative behavior), common control variables (i.e., age, tenure), and nine cultural dimensions. Drawing on dynamic componential theory, this study integrates individual and organizational components, psychological factors, and external influences to clarify employees' creative and innovative performance. An analysis of 215 independent samples covering 1,128 relationships provides valuable insights for hospitality and tourism management leaders and scholars.