Juridical Review of Consumer Protection for Vehicle Parking Services (Study at Boemi Kedaton Mall Bandar Lampung)

Abstract

The objectives of this research are as follows: To find out, study and analyze legal protection for parking service consumers (Study at Boemi Kedaton Mall Bandar Lampung) and to find out, study and analyze the responsibility of parking service managers towards consumer rights (Study at Boemi Kedaton Mall Bandar Lampung). The problem approach that will be used in this research is a normative juridical approach and an empirical approach. The research results show that legal protection for parking service consumers at Boemi Kedaton Mall Bandar Lampung applies comprehensive legal protection for users of their parking services. Through transparent and accurate parking ticket facilities, they provide fair treatment to consumers, ensuring clear information regarding parking rates and times. The responsibility of parking service managers towards consumers has a big responsibility for the safety of vehicles parked in their area, including protection against theft and damage as well as providing safe facilities.