Mobility, stress, and coping strategy: A qualitative investigation of migrant hospitality workers in India post the Covid crisis

Abstract

Migrant workers in India represent one of the most marginalised segments of the population and often find employment in highly vulnerable sectors such as construction, tourism, and hospitality, making their lives more stressful. This study, based on a qualitative approach, explores the reasons for migration, stress-related experiences, and the coping strategies of migrant hospitality workers in India following the Covid crisis. Primary data through personal interviews has been collected from 21 migrant workers employed in hospitality organisations in the Delhi-NCR (National Capital Region) region of India. A thematic analysis was performed to extract key themes from the qualitative data. The findings show that a lack of employment opportunities and rigid societal norms drive these workers towards cities. The stressors include family obligations, precarious work, and entrapping debt. Further, these workers typically cope by managing their emotions, acknowledging that they cannot address the problems that are leading to their stress. The study puts forth practical steps that public actors/government can take to implement policies designed to enhance the living and working conditions of these migrant workers.