Delivery riders' safety and delivery efficiency in on-demand food delivery industry: The moderating role of monitoring algorithms

IF 4.1 2区工程技术 Q2 BUSINESS

Research in Transportation Business and Management Pub Date : 2024-06-01 DOI:10.1016/j.rtbm.2024.101143

Degan Yu , Jiayuan Zhang , Gawon Yun

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引用次数: 0

Abstract

The purpose of this study is to investigate the on-demand food delivery (ODFD) riders' safety and delivery efficiency under the influence of individual well-being. Applying the conservation of resources (COR) theory, we develop our direct, mediation, and moderation hypotheses. Structural equation modeling with partial least square analysis is used to test the hypotheses. We find that stress mediates the relationship between well-being and risky driving behaviors as well as delivery efficiency. Regarding the monitoring algorithms, interactional monitoring is found to strengthen the effect of stress on risky driving behaviors and delivery efficiency. On the other hand, observational monitoring is found to reduce the effect of stress on risky driving behaviors. This study offers practical insights into ODFD companies that riders' well-being is influential on their risky driving behaviors and delivery efficiency. ODFD firms can manage observational monitoring to reduce risky driving behaviors but should be concerned about the role of interactional monitoring.

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外卖骑手的安全与按需送餐行业的配送效率：监控算法的调节作用

本研究旨在调查按需送餐（ODFD）骑手在个人幸福感影响下的安全和送餐效率。运用资源保护（COR）理论，我们提出了直接假设、中介假设和调节假设。我们采用偏最小二乘法分析的结构方程模型来检验这些假设。我们发现，压力在幸福感和危险驾驶行为以及交付效率之间起着中介作用。在监控算法方面，互动式监控加强了压力对危险驾驶行为和送货效率的影响。另一方面，观察式监控则能减少压力对危险驾驶行为的影响。这项研究为 ODFD 公司提供了实用的启示，即骑手的幸福感会影响他们的风险驾驶行为和配送效率。ODFD 公司可以通过观察监控来减少风险驾驶行为，但应关注互动监控的作用。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Research in Transportation Business and Management Multiple-

CiteScore

7.10

自引率

8.30%

发文量

175

期刊介绍： Research in Transportation Business & Management (RTBM) will publish research on international aspects of transport management such as business strategy, communication, sustainability, finance, human resource management, law, logistics, marketing, franchising, privatisation and commercialisation. Research in Transportation Business & Management welcomes proposals for themed volumes from scholars in management, in relation to all modes of transport. Issues should be cross-disciplinary for one mode or single-disciplinary for all modes. We are keen to receive proposals that combine and integrate theories and concepts that are taken from or can be traced to origins in different disciplines or lessons learned from different modes and approaches to the topic. By facilitating the development of interdisciplinary or intermodal concepts, theories and ideas, and by synthesizing these for the journal''s audience, we seek to contribute to both scholarly advancement of knowledge and the state of managerial practice. Potential volume themes include: -Sustainability and Transportation Management- Transport Management and the Reduction of Transport''s Carbon Footprint- Marketing Transport/Branding Transportation- Benchmarking, Performance Measurement and Best Practices in Transport Operations- Franchising, Concessions and Alternate Governance Mechanisms for Transport Organisations- Logistics and the Integration of Transportation into Freight Supply Chains- Risk Management (or Asset Management or Transportation Finance or ...): Lessons from Multiple Modes- Engaging the Stakeholder in Transportation Governance- Reliability in the Freight Sector