Evaluation of Nurse Navigator Support for Patients During Telehealth Neurosurgery Clinics.

IF 1.6 Q3 HEALTH CARE SCIENCES & SERVICES
Journal of Patient Experience Pub Date : 2024-05-31 eCollection Date: 2024-01-01 DOI:10.1177/23743735241257385
Giles Critchley, Phylis Harvey, Rose Saunders, Simon John, Keith Todd
{"title":"Evaluation of Nurse Navigator Support for Patients During Telehealth Neurosurgery Clinics.","authors":"Giles Critchley, Phylis Harvey, Rose Saunders, Simon John, Keith Todd","doi":"10.1177/23743735241257385","DOIUrl":null,"url":null,"abstract":"<p><p>Telehealth clinics have been used in many specialities, including neurosurgery, to improve access for patients in rural communities. The introduction of nurse navigators involved with the patient before, during and after the clinic was evaluated. Clinics were held in a rural hospital with a nurse navigator present in the clinic with the patient, and the physician consulting remotely. A patient satisfaction survey and audit were conducted following ten telehealth clinics. Twenty-one new patients were able to be contacted out of 31 (68%) with an 11 question structured survey. Eighteen out of 21 (86%) stated they were satisfied with the quality of the clinic compared with an in-person clinic. Overall satisfaction scores of 7-10 were scored by 18/21 patients (86%) on a scale of 1-10. An estimated 10785 km of travel was saved for patients going to a rural hospital clinic rather than the neurosurgical centre. This study shows that the supportive role of nurse navigators throughout the patient telehealth clinic pathway merits further continuing evaluation.</p>","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"11 ","pages":"23743735241257385"},"PeriodicalIF":1.6000,"publicationDate":"2024-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC11143838/pdf/","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Patient Experience","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1177/23743735241257385","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"2024/1/1 0:00:00","PubModel":"eCollection","JCR":"Q3","JCRName":"HEALTH CARE SCIENCES & SERVICES","Score":null,"Total":0}
引用次数: 0

Abstract

Telehealth clinics have been used in many specialities, including neurosurgery, to improve access for patients in rural communities. The introduction of nurse navigators involved with the patient before, during and after the clinic was evaluated. Clinics were held in a rural hospital with a nurse navigator present in the clinic with the patient, and the physician consulting remotely. A patient satisfaction survey and audit were conducted following ten telehealth clinics. Twenty-one new patients were able to be contacted out of 31 (68%) with an 11 question structured survey. Eighteen out of 21 (86%) stated they were satisfied with the quality of the clinic compared with an in-person clinic. Overall satisfaction scores of 7-10 were scored by 18/21 patients (86%) on a scale of 1-10. An estimated 10785 km of travel was saved for patients going to a rural hospital clinic rather than the neurosurgical centre. This study shows that the supportive role of nurse navigators throughout the patient telehealth clinic pathway merits further continuing evaluation.

评估护士导航员在远程医疗神经外科门诊期间为患者提供的支持。
包括神经外科在内的许多专科都采用了远程医疗诊所,以改善农村社区患者的就医条件。我们对引入护士导航员在门诊前、门诊中和门诊后陪伴病人的情况进行了评估。门诊在一家农村医院举行,护士导航员在门诊中与病人一起,医生进行远程会诊。在十次远程医疗门诊后进行了患者满意度调查和审计。在 31 位新患者中,有 21 位(68%)通过 11 个问题的结构化调查获得了联系。21 位患者中有 18 位(86%)表示,他们对门诊的质量感到满意,认为与面对面的门诊相比,他们的满意度更高。在 1-10 分的评分标准中,18/21 名患者(86%)的总体满意度为 7-10 分。前往乡村医院诊所而非神经外科中心就诊的患者估计节省了 10785 公里的路程。这项研究表明,护士导航员在整个患者远程健康门诊路径中的支持作用值得进一步持续评估。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 求助全文
来源期刊
Journal of Patient Experience
Journal of Patient Experience HEALTH CARE SCIENCES & SERVICES-
CiteScore
2.00
自引率
6.70%
发文量
178
审稿时长
15 weeks
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信