Jie Yang , Fanfan Liu , Yong Huang , Haiyan Miao , Feng Tian
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引用次数: 0
Abstract
The hospitality firms are actively exploring ways to motivate employees to engage in innovative service behavior. This study examines the effect of workplace fun on promoting employees’ service innovative behavior among hospitality employees by constructing a moderated mediation model. Matched data in three waves from 429 frontline service employees and their 86 supervisors in hospitality industry of China was collected. The findings suggest that workplace fun is positively associated with task crafting and service innovative behavior, in which task crafting plays the mediating role between workplace fun and service innovative behavior. In addition, manager support for fun weakens the effect of workplace fun on task crafting, and negatively moderates the mediating role of task crafting. Our findings provide important implications for workplace fun management and HR practices in the hospitality industry.
期刊介绍：
The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation.
In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field.
The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.
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