Health information and resources in hospital outpatient waiting areas may not meet the needs of older adults from culturally and linguistically diverse backgrounds: A cross-cultural qualitative study.

IF 2.2 4区医学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE

Health Information and Libraries Journal Pub Date : 2024-05-26 DOI:10.1111/hir.12534

Cassie E McDonald, Catherine L Granger, Julie Louie, Thy Tran, Louisa J Remedios

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引用次数: 0

Abstract

Background: Health information and resources are often provided in hospital outpatient waiting areas but may not meet the cultural and health literacy needs of older adults from culturally and linguistically diverse (CALD) backgrounds.

Objectives: To explore the perspectives and experiences of Cantonese- and Vietnamese-speaking patients and carers in this setting.

Methods: This qualitative interview-based study was conducted from December 2019 to March 2020 at a single outpatient rehabilitation service located at a tertiary public hospital. Four adult consumers (two older adult patients, two caregivers) from CALD backgrounds participated in semi-structured interviews with bilingual researchers. Data were transcribed, translated and analysed using reflexive thematic analysis.

Results: Five themes were developed which highlighted that older adults' language profiles shaped their health information needs and ability to access resources in waiting areas. Cultural factors such as filial responsibility may also influence health information preferences.

Discussion: Older consumers from CALD backgrounds did not have equitable access to health information and resources in the waiting area compared with English-literate older adults.

Conclusion: Health information and resources in waiting areas warrant improving to better meet the needs of older patients from CALD backgrounds and their caregivers.

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医院门诊候诊区的健康信息和资源可能无法满足来自不同文化和语言背景的老年人的需求：一项跨文化定性研究。

背景：医院门诊候诊区经常提供健康信息和资源，但可能无法满足来自不同文化和语言背景（CALD）的老年人对文化和健康知识的需求：目的：探讨讲粤语和越南语的患者和照护者在这种环境中的观点和经历：这项基于访谈的定性研究于 2019 年 12 月至 2020 年 3 月在一家三级公立医院的单一门诊康复服务机构进行。四名来自 CALD 背景的成年消费者（两名老年患者，两名护理人员）与双语研究人员进行了半结构化访谈。研究人员采用反思性主题分析法对数据进行了转录、翻译和分析：结果：形成了五个主题，强调了老年人的语言特征影响了他们对健康信息的需求以及在候诊区获取资源的能力。孝道等文化因素也可能影响健康信息的偏好：讨论：与懂英语的老年人相比，CALD 背景的老年消费者在等候区无法公平地获取健康信息和资源：结论：候诊区的健康信息和资源需要改进，以更好地满足有 CALD 背景的老年患者及其护理人员的需求。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Health Information and Libraries Journal INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

6.70

自引率

10.50%

发文量

期刊介绍： Health Information and Libraries Journal (HILJ) provides practitioners, researchers, and students in library and health professions an international and interdisciplinary forum. Its objectives are to encourage discussion and to disseminate developments at the frontiers of information management and libraries. A major focus is communicating practices that are evidence based both in managing information and in supporting health care. The Journal encompasses: - Identifying health information needs and uses - Managing programmes and services in the changing health environment - Information technology and applications in health - Educating and training health information professionals - Outreach to health user groups