[«Digital Postcovid Syndrome» - possibilities and limits in digital communication with neurological patients].

Q4 Medicine
Praxis Pub Date : 2024-04-01 DOI:10.23785/PRAXIS.2024.04.002
David Czell
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引用次数: 0

Abstract

Introduction: Background: This work deals with the question of which digital touchpoints in the course of a patient journey are desired by neurological patients, important for effective treatment and easy to implement. Methodology: 100 (44 men, 56 women) patients in a neurological practice at three different locations were examined using a written questionnaire with closed questions on topics of online booking, making appointments and reminders via SMS, video consultation with the doctor and chat with the doctor or the medical practice assistant. Results: It was shown that the older a person is, the less they prefer digital booking and consultation and that the more they work, the more they prefer digital booking and consultation and the longer they live in Switzerland, the less they prefer chat advice. Data protection plays a more important role in older patients. Regarding gender no significant differences can be shown. Discussion: The results are in line with a survey conducted by the Swiss Medical Association (Foederatio Medicorum Helveticorum) of 2020, which shows that the population wants to relieve the burden on doctors in administrative tasks through the use of digital solutions considered desirable. In this study, both younger and older patients are very interested in booking appointments online and to receive an appointment reminder via text message. Since older patients tend to prefer conservative booking, a «hybrid model» should be offered so that both options are available.

[数字后视综合症"--与神经病患者进行数字交流的可能性和局限性]。
导言:背景:这项研究探讨的问题是:神经科患者希望在就医过程中使用哪些数字接触点,这些接触点对有效治疗很重要,而且易于使用。方法:采用书面调查问卷的形式,对三个不同地点的神经科诊所的 100 名患者(44 名男性,56 名女性)进行了调查,问卷中的封闭式问题涉及在线预约、通过短信进行预约和提醒、与医生进行视频会诊以及与医生或医疗助理聊天等主题。结果显示结果表明,年龄越大的人越不喜欢数字预约和咨询,工作越忙的人越喜欢数字预约和咨询,在瑞士居住时间越长的人越不喜欢聊天咨询。数据保护在老年患者中发挥着更重要的作用。性别方面没有明显差异。讨论调查结果与瑞士医学协会(Foederatio Medicorum Helveticorum)2020 年进行的一项调查相符,该调查显示,人们希望通过使用被认为可取的数字解决方案来减轻医生在行政任务方面的负担。在这项研究中,年轻和年长的患者都对在线预约和通过短信接收预约提醒非常感兴趣。由于老年患者倾向于保守的预约方式,因此应提供一种 "混合模式",使两种方式都能使用。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Praxis
Praxis Medicine-Medicine (all)
CiteScore
0.40
自引率
0.00%
发文量
146
审稿时长
12 weeks
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