How do employees form initial trust in artificial intelligence: hard to explain but leaders help

IF 3.9 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR
Yi Xu, Yijie Huang, Jiahe Wang, Dong Zhou
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引用次数: 0

Abstract

This study experimentally investigates initial trust formation in the organizational context of an artificial intelligence (AI) system in human resource management (HRM). Drawing on social exchange theory and leader-member exchange theory, we identify factors that contribute to initial trust in AI through cognitive and affective processing from the perspective of employees in the Chinese context. An online survey (N = 426) was conducted with a 2 (explanation of AI: without vs with) × 2 (trust in leaders: low vs high) design. Our findings demonstrate that initial trust plays a crucial role in AI adoption, and a trustworthy leader increases employees' AI trust and intention to adopt. Providing AI's benefits and risks moderates initial trust and the pathway to adoption. Moreover, familiarity with AI's application in HRM and organizational collectivism is also beneficial. Our findings suggest that organizations should prioritize cultivating initial trust in AI with employee-oriented strategies, including trusted leadership and supportive training resources.

员工如何形成对人工智能的初步信任:难以解释,但领导者可以提供帮助
本研究通过实验研究了人力资源管理(HRM)中人工智能(AI)系统组织背景下初始信任的形成。借鉴社会交换理论和领导-成员交换理论,我们从中国员工的视角出发,通过认知和情感处理,确定了促成人工智能初始信任的因素。我们采用 2(对人工智能的解释:无与有)×2(对领导的信任:低与高)设计进行了在线调查(N = 426)。我们的研究结果表明,初始信任在人工智能的采用过程中起着至关重要的作用,值得信任的领导会提高员工对人工智能的信任度和采用意向。提供人工智能的益处和风险可以调节初始信任和采用途径。此外,熟悉人工智能在人力资源管理和组织集体主义中的应用也是有益的。我们的研究结果表明,组织应优先采用以员工为导向的策略,包括可信赖的领导和支持性培训资源,来培养员工对人工智能的初始信任。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
7.20
自引率
9.40%
发文量
40
期刊介绍: The Asia Pacific Journal of Human Resources adheres to a rigorous double-blind reviewing policy in which the identity of both the reviewer and author are always concealed from both parties. Asia Pacific Journal of Human Resources is an applied, peer-reviewed journal which aims to communicate the development and practice of the field of human resources within the Asia Pacific region. The journal publishes the results of research, theoretical and conceptual developments, and examples of current practice. The overall aim is to increase the understanding of the management of human resource in an organisational setting.
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