{"title":"How AI awareness can prompt service performance adaptivity and technologically-environmental mastery","authors":"Ziying Mo , Matthew Tingchi Liu , Yu Ma","doi":"10.1016/j.tourman.2024.104971","DOIUrl":null,"url":null,"abstract":"<div><p>Despite the growing tourism research interest in artificial intelligence (AI) awareness, this research field largely focuses on the effects of AI awareness on employees’ work-related outcomes, with few studies considering how AI awareness can prompt their both work- and life-related outcomes. Drawing on the job crafting strategies, we argue that AI awareness can encourage employees to address challenges and opportunities by engaging in different job crafting (prevention-focused vs. promotion-focused pathways), importantly, which can have different implications for subsequent employee service performance adaptivity (work-related) and technologically-environmental mastery (life-related) for navigating the changing technological environment. Meanwhile, high (vs. low) level of servant leadership can strengthen the promotion-focused (prevention-focused) job crafting pathway. Our proposed model was tested with data obtained through a time-lagged three-wave survey (multi-level and multi-source designs) of 325 employees and 56 supervisors across 24 tourism and hospitality companies. This research further offers theoretical implications and practical indications.</p></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":null,"pages":null},"PeriodicalIF":10.9000,"publicationDate":"2024-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Tourism Management","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0261517724000906","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"ENVIRONMENTAL STUDIES","Score":null,"Total":0}
引用次数: 0
Abstract
Despite the growing tourism research interest in artificial intelligence (AI) awareness, this research field largely focuses on the effects of AI awareness on employees’ work-related outcomes, with few studies considering how AI awareness can prompt their both work- and life-related outcomes. Drawing on the job crafting strategies, we argue that AI awareness can encourage employees to address challenges and opportunities by engaging in different job crafting (prevention-focused vs. promotion-focused pathways), importantly, which can have different implications for subsequent employee service performance adaptivity (work-related) and technologically-environmental mastery (life-related) for navigating the changing technological environment. Meanwhile, high (vs. low) level of servant leadership can strengthen the promotion-focused (prevention-focused) job crafting pathway. Our proposed model was tested with data obtained through a time-lagged three-wave survey (multi-level and multi-source designs) of 325 employees and 56 supervisors across 24 tourism and hospitality companies. This research further offers theoretical implications and practical indications.
期刊介绍：
Tourism Management, the preeminent scholarly journal, concentrates on the comprehensive management aspects, encompassing planning and policy, within the realm of travel and tourism. Adopting an interdisciplinary perspective, the journal delves into international, national, and regional tourism, addressing various management challenges. Its content mirrors this integrative approach, featuring primary research articles, progress in tourism research, case studies, research notes, discussions on current issues, and book reviews. Emphasizing scholarly rigor, all published papers are expected to contribute to theoretical and/or methodological advancements while offering specific insights relevant to tourism management and policy.
求助内容：
应助结果提醒方式：
京公网安备 11010802042870号
