Human Capital Efficiency and Firm Performance of Quality-Certified Firms from EFQM Excellence Model: A Dynamic Panel Data Study

IF 1.5 Q3 MANAGEMENT

Organizacija Pub Date : 2024-05-01 DOI:10.2478/orga-2024-0011

Muhammad Yousaf

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引用次数: 0

Abstract

The study’s main purpose is to investigate the impacts of human capital efficiency (HCE) on the firm performance of non-certified and quality-certified firms from the European Foundation for Quality Management (EFQM) Excellence Model. The study also examines the relationship between firm performance and quality-certificates from the European Foundation. By using a sample of 282 non-certified and 22 quality-certified firms from 2017 to 2021, the current study employed a two-step system generalized method of moments (GMM) estimation to analyse the empirical data. The dummy variable is used to examine the relationship between quality-certificates and firm performance. The dummy interaction term is employed to quantify the impacts of HCE on the firm’s performance for quality-certified firms. The results revealed that quality-certificates and firm performance have a positive relationship. Quality-certified firms perform better and earn more profits than non-certified firms. HCE has a positive impact on firm performance for both types of firms. Moreover, the quality-certified firms utilize HCE in an efficient way to earn more profits compared to the non-certified firms. This is the first study to use a comprehensive analysis to emphasize the HCE for non-certified and quality-certified firms separately. The effects of quality-certificates on firm performance in the context of HCE are also being highlighted for the first time in this research. The current study’s findings are fruitful for academics, managers, researchers, policymakers, and other firm management. The findings will encourage the management of the firms to implement the total quality management (TQM) approach within their firms.

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从 EFQM 卓越模型看质量认证企业的人力资本效率和企业绩效：动态面板数据研究

本研究的主要目的是调查人力资本效率（HCE）对未获得欧洲质量管理基金会（EFQM）卓越模型认证和获得质量认证的企业绩效的影响。研究还探讨了企业绩效与欧洲基金会质量认证之间的关系。本研究以2017年至2021年的282家非认证企业和22家质量认证企业为样本，采用两步系统广义矩法（GMM）估计法对实证数据进行分析。虚拟变量用于考察质量认证与企业绩效之间的关系。虚拟交互项用于量化质量认证企业的 HCE 对企业绩效的影响。结果显示，质量认证与企业绩效之间存在正相关关系。获得质量认证的企业比未获得认证的企业业绩更好，利润更高。HCE 对两类企业的绩效都有积极影响。此外，获得质量认证的企业与未获认证的企业相比，能有效利用 HCE 获得更多利润。这是第一项采用综合分析方法分别强调非认证企业和质量认证企业的 HCE 的研究。本研究还首次强调了在 HCE 背景下质量认证对企业绩效的影响。目前的研究结果对学术界、管理者、研究人员、政策制定者和其他企业管理层都很有帮助。研究结果将鼓励企业管理层在企业内部实施全面质量管理（TQM）方法。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Organizacija MANAGEMENT-

CiteScore

3.50

自引率

15.80%

发文量

审稿时长

16 weeks

期刊介绍： Organizacija (Journal of Management, Information Systems and Human Resources) is an interdisciplinary peer reviewed journal that seeks both theoretical and practical papers devoted to managerial aspects of the subject matter indicated in the title. In particular the journal focuses on papers which cover state-of art developments in the subject area of the journal, its implementation and use in the organizational practice. Organizacija is covered by numerous Abstracting & Indexing services, including SCOPUS.