Assessing citizen satisfaction indicators for urban public services to enhance quality of life in Sharm el-Sheikh

IF 6 2区工程技术 Q1 ENGINEERING, MULTIDISCIPLINARY

Ain Shams Engineering Journal Pub Date : 2024-05-03 DOI:10.1016/j.asej.2024.102841

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Abstract

The quality of urban life is a crucial area of urban studies, encompassing social, environmental, and economic aspects. Sharm el-Sheikh, a popular tourist destination in Egypt, faces challenges in balancing tourism development with citizen satisfaction with public services. This study aimed to assess citizen satisfaction with key urban services in Sharm el-Sheikh and identify areas for improvement. A survey was conducted by the South Sinai Urban Observatory, employing stratified sampling to ensure a representative sample across demographics. The survey utilized a combination of closed-ended questions with a five-point Likert scale and an open-ended question for additional feedback.

The analysis revealed that citizens expressed satisfaction with road and traffic services, government office services, the City Council, and security services. However, dissatisfaction was also identified in areas such as educational services, access to qualified doctors, the sanitation system, the availability of safe drinking water, and cultural services.

Based on these findings, the study recommends that decision-makers in Sharm el-Sheikh prioritize addressing these areas of lower satisfaction. Regularly conducting citizen satisfaction surveys and fostering trust between citizens and the government are crucial for ongoing improvement in urban and tourism services, ultimately enhancing the city's overall quality of life.

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评估城市公共服务的市民满意度指标，提高沙姆沙伊赫的生活质量

城市生活质量是城市研究的一个重要领域，包括社会、环境和经济方面。沙姆沙伊赫是埃及著名的旅游胜地，在平衡旅游业发展和市民对公共服务满意度方面面临挑战。本研究旨在评估市民对沙姆沙伊赫主要城市服务的满意度，并确定需要改进的领域。南西奈城市观察站开展了一项调查，采用了分层抽样的方法，以确保样本在不同人口统计中都具有代表性。分析表明，市民对道路和交通服务、政府办公服务、市议会和安保服务表示满意。然而，在教育服务、获得合格医生的机会、卫生系统、安全饮用水的供应和文化服务等领域也发现了不满意的情况。根据这些调查结果，研究建议沙姆沙伊赫的决策者优先解决这些满意度较低的领域。定期开展市民满意度调查，培养市民与政府之间的信任，对于不断改善城市和旅游服务，最终提高城市的整体生活质量至关重要。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Ain Shams Engineering Journal Engineering-General Engineering

CiteScore

10.80

自引率

13.30%

发文量

441

审稿时长

49 weeks

期刊介绍： in Shams Engineering Journal is an international journal devoted to publication of peer reviewed original high-quality research papers and review papers in both traditional topics and those of emerging science and technology. Areas of both theoretical and fundamental interest as well as those concerning industrial applications, emerging instrumental techniques and those which have some practical application to an aspect of human endeavor, such as the preservation of the environment, health, waste disposal are welcome. The overall focus is on original and rigorous scientific research results which have generic significance. Ain Shams Engineering Journal focuses upon aspects of mechanical engineering, electrical engineering, civil engineering, chemical engineering, petroleum engineering, environmental engineering, architectural and urban planning engineering. Papers in which knowledge from other disciplines is integrated with engineering are especially welcome like nanotechnology, material sciences, and computational methods as well as applied basic sciences: engineering mathematics, physics and chemistry.

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