DIGITALIZATION OPPORTUNITIES FROM THE PERSPECTIVE OF THE PUBLIC SECTOR ORGANIZATIONS: A SYSTEMATIC LITERATURE REVIEW

Abstract

The main aim of the paper was to reveal the main opportunities that the environment offers to the digitalization of public organizations, based on the systematic review of the specialized literature published in the Web of Science databases. From a methodological point of view, the research was carried out according to the PRISMA 2020 flow chart for the systematic reviews. In the initial phase, 347 articles/studies published in Web of Science on the topic of digitalization in public institutions were identified from which 43 articles/studies were excluded because they were not relevant for the purpose of the study. The systematic review of the literature that there is a significant amplification of concerns for the digitalization of public organizations, a fact demonstrated by the upward trend of publications and citations in the field, especially in recent years. The most important opportunities from the perspective of the digitalization of public institutions are economic (economic development and economic growth; Reducing administrative burden and designing a user-oriented approach; the delivery of appropriate services by the public sector and the restructuring of public institutions) and technological (big data, cloud storage, artificial intelligence, robots, chatbots, drones, virtual platforms and others).