BEST PRACTISES AND LESSONS LEARNED FROM DIGITAL TRANSFORMATION PROCESSES IN PUBLIC ADMINISTRATIONS OF SIX EUROPEAN COUNTRIES

Abstract

This article investigates the processes of digital transformation in public administrations across several European countries: Denmark, the Netherlands, Romania, Estonia, Sweden and Latvia. Each case study provides insight into how different countries are tackling the challenges of digitisation within specific contexts. In Denmark, the article examines how the country is addressing the modernisation of legacy systems to comply with European Union standards, emphasising the importance of change management and a progressive approach. In the Netherlands, the focus is on digital transformation efforts, including data deduplication, GDPR compliance, and the promotion of flexibility to meet the evolving needs of citizens. In Romania, the article highlights the need to accelerate public sector digitization in response to the COVID-19 pandemic and the importance of building trust in digital institutions. In Estonia, the process through which it has become an example of best practises in the digitalisation of public institutions at the European level will be analysed, with a focus on their advancements in information technology development. In Sweden, the case study provides an overview of the complexities of digitizing paternity records, underscoring the need for changes to existing regulations and careful consultation with all stakeholders. In Latvia, the article explores efforts to bridge the digital divide, support small and medium companies in adopting information and communication technologies, and promote cybersecurity. These case studies offer valuable lessons about the complexity and challenges of digital transformation in public administrations. They underscore the importance of consultation and stakeholder preparation, adaptability to change, and alignment of technology with societal values and needs. Digital transformation is not only a technological change, but also an opportunity to improve governance and services for citizens.