The association between consumers' chronic concerns about infectious disease and anthropomorphism

Abstract

Assigning human characteristics to products and brands (i.e., anthropomorphism) is a tactic commonly adopted by marketers. However, researchers have recently highlighted the importance of better understanding which consumers will be more (or less) responsive to these cues. Drawing on the behavioral immune system and anthropomorphism literatures, we hypothesize that consumers who are chronically concerned about their susceptibility to infectious disease will have a greater tendency to anthropomorphize nonhuman entities (e.g., nature, technology, and consumer products) because doing so creates relatively pathogen‐free sources of social connection. Importantly, we also predict that this tendency will be muted when consumers are highly germ averse. To test these predictions, we examined the relationships between perceived infectability and germ aversion, the two subscales of the established Perceived Vulnerability to Disease scale, and three different measures of consumers' tendency to anthropomorphize nonhuman entities. The results of four studies, including a preregistered, high‐powered replication, support our hypotheses and offer the first evidence of a context wherein perceived infectability and germ aversion interact.