Do We Trust Artificially Intelligent Assistants at Work? An Experimental Study

IF 4.3 Q1 PSYCHOLOGY, MULTIDISCIPLINARY

Human Behavior and Emerging Technologies Pub Date : 2024-05-17 DOI:10.1155/2024/1602237

Anica Cvetkovic, Nina Savela, Rita Latikka, Atte Oksanen

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Abstract

The fourth industrial revolution is bringing artificial intelligence (AI) into various workplaces, and many businesses worldwide are already capitalizing on AI assistants. Trust is essential for the successful integration of AI into organizations. We hypothesized that people have higher trust in human assistants than AI assistants and that people trust AI assistants more if they have more control over their activities. To test our hypotheses, we utilized a survey experiment with 828 participants from Finland. Results showed that participants would rather entrust their schedule to a person than to an AI assistant. Having control increased trust in both human and AI assistants. The results of this study imply that people in Finland still have higher trust in traditional workplaces where people, rather than smart machines, perform assisting work. The findings are of relevance for designing trustworthy AI assistants, and they should be considered when integrating AI technology into organizations.

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我们信任工作中的人工智能助理吗？实验研究

第四次工业革命正在将人工智能（AI）带入各种工作场所，全球许多企业已经开始利用人工智能助手。信任是人工智能成功融入组织的关键。我们假设，与人工智能助手相比，人们对人类助手的信任度更高，而且如果人工智能助手对自己的活动有更多控制权，人们会更信任人工智能助手。为了验证我们的假设，我们对来自芬兰的 828 名参与者进行了调查实验。结果显示，与人工智能助手相比，参与者更愿意将自己的日程安排委托给他人。拥有控制权会增加对人类和人工智能助手的信任。这项研究的结果表明，芬兰人对传统工作场所的信任度仍然较高，因为在传统工作场所，由人而不是智能机器来完成辅助工作。研究结果对于设计值得信赖的人工智能助手具有重要意义，在将人工智能技术整合到组织中时也应考虑到这一点。

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来源期刊

Human Behavior and Emerging Technologies Social Sciences-Social Sciences (all)

CiteScore

17.20

自引率

8.70%

发文量

期刊介绍： Human Behavior and Emerging Technologies is an interdisciplinary journal dedicated to publishing high-impact research that enhances understanding of the complex interactions between diverse human behavior and emerging digital technologies.