Chapitre 5. Télétravail et incivilités numériques : quelle prise en compte des risques pour la santé ?

Abstract

Teleworkers who are exposed to digital incivilities need to be helped to adapt to teleworking arrangements, maintain close links with their team members, enjoy an effective right to disconnect, be trained in conflict management and set limits to protect their personal lives. This is the only way for teleworkers to remain motivated and efficient at work, in good physical and mental health, even when exposed to digital incivilities, whoever the perpetrator may be. But they can’t act in isolation: they need to be able to rely on the organization to which they belong, on the responsible commitment of management, and on the concerted and relevant action of employee representatives, both trade unions, for the collective negotiation of agreements aimed at reinforcing the protection of teleworkers’ health and working conditions, and elected representatives, to act in the event of infringements of people’s rights.