A Qualitative Systematic Review of Trust in Technology

IF 5.8 3区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS
Sebastian Schuetz, Le Kuai, Mary C Lacity, Zach Steelman
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引用次数: 0

Abstract

Although many information systems (IS) scholars have researched the antecedents and consequences of trust in technology, the sheer amount of work published, authors’ use of inconsistent construct terms, and variations in conceptualization and measurement make it difficult to compare and aggregate findings across studies. To provide scholars with an overview of the literature, we performed a systematic qualitative review of the IS literature. The goal of our review was to identify the antecedents and consequences of trust in technology that have received frequent empirical support, as well as those for which the evidence is not yet conclusive. To that end, we curated a glossary of unique construct terms and summarized the results of 241 relationships tested in 62 empirical research articles (both quantitative and qualitative) from the AIS “Basket of Eight” journals. From these, we identified 62 unique relationships: 22 are well-supported, six are supported by suggestive evidence, and 34 have received little support. These relationships summarize what is well-known and less well-known within the literature. By taking stock, we prepare a path for future research on the phenomenon of trust in the context of emerging technologies (e.g., artificial intelligence, blockchain). We conclude the paper with opportunities and directions for future research.
对技术信任的定性系统回顾
尽管许多信息系统(IS)学者对技术信任的前因后果进行了研究,但由于发表的论文数量庞大、作者使用的结构术语不一致以及概念化和测量方法的差异,很难对不同研究的结果进行比较和汇总。为了向学者们提供文献综述,我们对信息系统文献进行了系统的定性综述。我们回顾的目的是找出技术信任的前因后果,这些前因后果经常得到实证支持,而那些后果的证据尚无定论。为此,我们整理了一个独特的结构术语表,并总结了 AIS "八篮子 "期刊中 62 篇实证研究文章(包括定量和定性研究)中测试的 241 种关系的结果。从中,我们确定了 62 种独特的关系:22 种得到了充分的支持,6 种得到了暗示性证据的支持,34 种几乎没有得到支持。这些关系概括了文献中知名和不太知名的关系。通过总结,我们为未来研究新兴技术(如人工智能、区块链)背景下的信任现象铺平了道路。最后,我们提出了未来研究的机遇和方向。
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来源期刊
Journal of Information Technology
Journal of Information Technology 工程技术-计算机:信息系统
CiteScore
10.00
自引率
1.80%
发文量
19
审稿时长
>12 weeks
期刊介绍: The aim of the Journal of Information Technology (JIT) is to provide academically robust papers, research, critical reviews and opinions on the organisational, social and management issues associated with significant information-based technologies. It is designed to be read by academics, scholars, advanced students, reflective practitioners, and those seeking an update on current experience and future prospects in relation to contemporary information and communications technology themes. JIT focuses on new research addressing technology and the management of IT, including strategy, change, infrastructure, human resources, sourcing, system development and implementation, communications, technology developments, technology futures, national policies and standards. It also publishes articles that advance our understanding and application of research approaches and methods.
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