Monideepa Tarafdar, Jean-François Stich, Christian Maier, Sven Laumer
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引用次数: 0
Abstract
Technostress is an inevitable part of work life. This paper takes a step toward mastering it by focusing on positive stress that Information Systems (IS) creates for IS users, known as techno-eustress. Factors that create techno-eustress are known as techno-eustress creators, which we conceptualise as cognitions experienced by IS users, that IS positively challenges and motivates them to enhance their work. They are important to study because they represent foundational opportunities for professional achievement and growth emanating from IS use. Drawing from theories of psychological eustress, self-determination and proactive work, this paper theorises and validates an instrument to measure techno-eustress creators. We establish the construct's validity and examine its nomological relationships based on data collected from working professionals who used IT for their work. We draw on data from two qualitative studies (N = 35) and three quantitative surveys (N = 980) conducted at different points in time. We validate techno-eustress creators as a second-order reflective construct having four dimensions: techno-mastery, techno-autonomy, techno-enrichment and techno-relatedness. We examine its nomological relationships with factors that create techno-distress, IT strain, and user satisfaction. We contribute to the literature by theorising and validating four ways in which IS users are challenged and motivated by IS to enhance their work. We inform to managerial practice by drawing attention to how organisations can strengthen the different ways employees experience the creators of the ‘good’ stress that use of IS generates.
技术压力是工作生活中不可避免的一部分。本文通过关注信息系统(IS)为 IS 用户创造的积极压力(即技术压力),向掌握技术压力迈出了一步。产生技术性压力的因素被称为技术性压力的创造者,我们将其概念化为 IS 用户体验到的认知,即 IS 对他们的工作提出了积极的挑战和激励。对它们进行研究非常重要,因为它们代表了因使用信息系统而获得专业成就和成长的基础机会。本文从心理压力、自我决定和积极主动工作的理论出发,提出并验证了一种测量技术压力创造者的工具。我们根据从工作中使用信息技术的专业人士那里收集到的数据,确定了这一概念的有效性,并研究了其名义关系。我们借鉴了在不同时间点进行的两项定性研究(N = 35)和三项定量调查(N = 980)的数据。我们验证了技术压力创造者作为一个二阶反思性建构,具有四个维度:技术精通、技术自主、技术丰富和技术相关性。我们研究了它与造成技术压力、信息技术压力和用户满意度的因素之间的名义关系。我们从理论上论证并验证了信息系统用户受到信息系统挑战和激励以提高工作效率的四种方式,从而为相关文献做出了贡献。我们通过提请注意组织如何加强员工体验使用信息系统所产生的 "良好 "压力的创造者的不同方式,为管理实践提供信息。
期刊介绍:
The Information Systems Journal (ISJ) is an international journal promoting the study of, and interest in, information systems. Articles are welcome on research, practice, experience, current issues and debates. The ISJ encourages submissions that reflect the wide and interdisciplinary nature of the subject and articles that integrate technological disciplines with social, contextual and management issues, based on research using appropriate research methods.The ISJ has particularly built its reputation by publishing qualitative research and it continues to welcome such papers. Quantitative research papers are also welcome but they need to emphasise the context of the research and the theoretical and practical implications of their findings.The ISJ does not publish purely technical papers.