“Let’s get together” but where? Towards more purposeful design in meeting places for collaboration

IF 1.1 Q4 MANAGEMENT
Raewyn Lesley Hills, Deborah Levy, Barbara Plester
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引用次数: 0

Abstract

Purpose

Meetings with colleagues are an essential activity in workplace collaboration. The iterative nature of collaborative work demands spaces that team members can access quickly and easily. Creating suitable meeting spaces will become more critical if the hybrid work model continues and the workplace environment becomes the hub for face-to-face collaborative time, learning and training. Workspace and fit-out is expensive so it is crucial that the investment in meeting spaces supports employees’ collaboration activities.

Design/methodology/approach

This paper presents a case study of a corporate organisation undertaken in New Zealand to investigate how employees from two business units use their workspace to collaborate within their own team and across other teams in their organisation. The study uses ethnographic techniques, including participant observation and in-depth face-to-face interviews.

Findings

The findings show that the frequency and nature of small group work in collaboration was underestimated in the initial planning of the new workspace. Although participants found the design and fit-out of the formal meeting rooms supportive of collaborative work, the meeting rooms were in high demand, and it was difficult to find a room at short notice. The breakout spaces were confusing because they lacked key design attributes identified by the participants as conducive to small group work. Design shortfalls together with fit-out features perceived as supportive of collaborative work are identified.

Originality/value

The research reports on employees’ perceptions and experiences across two functionally diverse business units, reflecting their different needs and concerns.

"让我们聚在一起",但在哪里?为促进协作而设计目的性更强的会议场所
目的与同事会面是工作场所协作中必不可少的活动。协作工作的迭代性质要求团队成员能够快速、方便地使用会议空间。如果混合工作模式继续下去,工作场所环境成为面对面协作、学习和培训的中心,那么创造合适的会议空间将变得更加重要。工作空间和装修费用昂贵,因此对会议空间的投资必须能够支持员工的协作活动。本文介绍了一项在新西兰进行的企业组织案例研究,旨在调查两个业务部门的员工如何利用工作空间在自己的团队内部以及组织内其他团队之间开展协作。研究采用了人种学技术,包括参与观察和面对面的深入访谈。研究结果研究结果表明,在新工作空间的最初规划中,小组合作的频率和性质被低估了。虽然与会者认为正式会议室的设计和装修有利于协作工作,但会议室的需求量很大,很难在短时间内找到会议室。分组讨论空间令人困惑,因为它们缺乏与会者认为有利于小组工作的关键设计特 征。原创性/价值这项研究报告了两个职能不同的业务单位的员工的看法和经验,反映了他们不同的需求和关注点。
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来源期刊
Property Management
Property Management MANAGEMENT-
CiteScore
2.70
自引率
20.00%
发文量
36
期刊介绍: Property Management publishes: ■Refereed papers on important current trends and reserach issues ■Digests of market reports and data ■In-depth analysis of a specific area ■Legal updates on judgments in landlord and tenant law ■Regular book and internet reviews providing an overview of the growing body of property market research
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