{"title":"Outpacing choices: Examining dynamic consumer preferences across multi-generational information-intensive digital products","authors":"Neha Chaudhuri , Gaurav Gupta , Sujeet Kumar Sharma","doi":"10.1016/j.ijinfomgt.2024.102784","DOIUrl":null,"url":null,"abstract":"<div><p>The frequent launch of new product upgrades and the explosion of online user reviews have profoundly impacted consumer purchase behavior in various product categories, especially digital ones. This research examines how the rapid innovation and frequent updates in digital product categories (such as fitness wearables) influence consumer demand and sales of new product generations varying in feature intensity and update frequency. Through a mixed-method approach, this study reveals that consumer feedback and expert feedback polarities differentially impact sales, and these effects are amplified for more complex, rapidly updated products. The results provide empirical validation for key premises argued in the literature that user-generated content helps overcome information asymmetry, but also introduce contingencies based on product characteristics. This study contributes unique evidence substantiating the strategic value of online opinions and interest metrics in an omnichannel context. The findings offer actionable guidance for marketers to leverage consumer insights and tailor digital product positioning amidst information overload.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":20.1000,"publicationDate":"2024-04-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Information Management","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S026840122400032X","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"INFORMATION SCIENCE & LIBRARY SCIENCE","Score":null,"Total":0}
引用次数: 0
Abstract
The frequent launch of new product upgrades and the explosion of online user reviews have profoundly impacted consumer purchase behavior in various product categories, especially digital ones. This research examines how the rapid innovation and frequent updates in digital product categories (such as fitness wearables) influence consumer demand and sales of new product generations varying in feature intensity and update frequency. Through a mixed-method approach, this study reveals that consumer feedback and expert feedback polarities differentially impact sales, and these effects are amplified for more complex, rapidly updated products. The results provide empirical validation for key premises argued in the literature that user-generated content helps overcome information asymmetry, but also introduce contingencies based on product characteristics. This study contributes unique evidence substantiating the strategic value of online opinions and interest metrics in an omnichannel context. The findings offer actionable guidance for marketers to leverage consumer insights and tailor digital product positioning amidst information overload.
期刊介绍:
The International Journal of Information Management (IJIM) is a distinguished, international, and peer-reviewed journal dedicated to providing its readers with top-notch analysis and discussions within the evolving field of information management. Key features of the journal include:
Comprehensive Coverage:
IJIM keeps readers informed with major papers, reports, and reviews.
Topical Relevance:
The journal remains current and relevant through Viewpoint articles and regular features like Research Notes, Case Studies, and a Reviews section, ensuring readers are updated on contemporary issues.
Focus on Quality:
IJIM prioritizes high-quality papers that address contemporary issues in information management.