Navigating virtual spaces: Understanding user adaptation in online meetings during the pandemic

IF 5.3 2区 计算机科学 Q1 COMPUTER SCIENCE, CYBERNETICS
Ana Cristina B. Garcia , Adriana S. Vivacqua
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Abstract

The sudden outbreak of the COVID-19 pandemic forced organizations worldwide to switch to remote work paradigms. This paper examines how users adapted to online meeting environments, specifically in the context of official council meetings at a Brazilian university. Transitioning from traditional in-person to virtual meeting platforms required re-evaluating participation dynamics, including how council members and the public interact in these spaces. We interviewed 19 council members who were used to participating in in-person deliberative public meetings, aiming to delve into their adaptation process, examining how individuals adjusted to the virtual meeting format and related challenges. Our findings show that online meetings broadened attendance and engagement but also introduced complexities with meeting protocols and personal attention. We discuss how participants navigated the nuances of online meeting formats, from managing technical issues to redefining public and private meeting boundaries. Our analysis suggests that user adaptation is multifaceted, encompassing the adoption of new technologies and modifications in communication strategies and meeting etiquette. Through this lens, we reflect on the essential role of user-centric approaches in designing and facilitating online meetings to enhance collaborative outcomes and mitigate the potential for breakdowns. This research contributes to a deeper understanding of the resilience and flexibility of meeting cultures in response to unforeseen global changes.

虚拟空间导航:了解大流行病期间在线会议中用户的适应情况
COVID-19 大流行病的突然爆发迫使世界各地的组织转向远程工作模式。本文研究了用户如何适应在线会议环境,特别是巴西一所大学的官方理事会会议。从传统的面对面会议平台过渡到虚拟会议平台需要重新评估参与动态,包括理事会成员和公众如何在这些空间中互动。我们采访了 19 名习惯于参加面对面公共审议会议的理事会成员,旨在深入了解他们的适应过程,研究个人如何适应虚拟会议形式以及相关挑战。我们的研究结果表明,在线会议扩大了出席人数和参与度,但也带来了会议规程和个人关注的复杂性。我们讨论了与会者如何驾驭在线会议形式的细微差别,从管理技术问题到重新定义公共和私人会议的界限。我们的分析表明,用户的适应是多方面的,包括采用新技术、修改交流策略和会议礼仪。通过这一视角,我们反思了以用户为中心的方法在设计和促进在线会议中的重要作用,以提高合作成果并减少可能出现的故障。这项研究有助于更深入地了解会议文化在应对不可预见的全球变化时的应变能力和灵活性。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
International Journal of Human-Computer Studies
International Journal of Human-Computer Studies 工程技术-计算机:控制论
CiteScore
11.50
自引率
5.60%
发文量
108
审稿时长
3 months
期刊介绍: The International Journal of Human-Computer Studies publishes original research over the whole spectrum of work relevant to the theory and practice of innovative interactive systems. The journal is inherently interdisciplinary, covering research in computing, artificial intelligence, psychology, linguistics, communication, design, engineering, and social organization, which is relevant to the design, analysis, evaluation and application of innovative interactive systems. Papers at the boundaries of these disciplines are especially welcome, as it is our view that interdisciplinary approaches are needed for producing theoretical insights in this complex area and for effective deployment of innovative technologies in concrete user communities. Research areas relevant to the journal include, but are not limited to: • Innovative interaction techniques • Multimodal interaction • Speech interaction • Graphic interaction • Natural language interaction • Interaction in mobile and embedded systems • Interface design and evaluation methodologies • Design and evaluation of innovative interactive systems • User interface prototyping and management systems • Ubiquitous computing • Wearable computers • Pervasive computing • Affective computing • Empirical studies of user behaviour • Empirical studies of programming and software engineering • Computer supported cooperative work • Computer mediated communication • Virtual reality • Mixed and augmented Reality • Intelligent user interfaces • Presence ...
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