{"title":"Navigating virtual spaces: Understanding user adaptation in online meetings during the pandemic","authors":"Ana Cristina B. Garcia , Adriana S. Vivacqua","doi":"10.1016/j.ijhcs.2024.103274","DOIUrl":null,"url":null,"abstract":"<div><p>The sudden outbreak of the COVID-19 pandemic forced organizations worldwide to switch to remote work paradigms. This paper examines how users adapted to online meeting environments, specifically in the context of official council meetings at a Brazilian university. Transitioning from traditional in-person to virtual meeting platforms required re-evaluating participation dynamics, including how council members and the public interact in these spaces. We interviewed 19 council members who were used to participating in in-person deliberative public meetings, aiming to delve into their adaptation process, examining how individuals adjusted to the virtual meeting format and related challenges. Our findings show that online meetings broadened attendance and engagement but also introduced complexities with meeting protocols and personal attention. We discuss how participants navigated the nuances of online meeting formats, from managing technical issues to redefining public and private meeting boundaries. Our analysis suggests that user adaptation is multifaceted, encompassing the adoption of new technologies and modifications in communication strategies and meeting etiquette. Through this lens, we reflect on the essential role of user-centric approaches in designing and facilitating online meetings to enhance collaborative outcomes and mitigate the potential for breakdowns. This research contributes to a deeper understanding of the resilience and flexibility of meeting cultures in response to unforeseen global changes.</p></div>","PeriodicalId":54955,"journal":{"name":"International Journal of Human-Computer Studies","volume":"188 ","pages":"Article 103274"},"PeriodicalIF":5.3000,"publicationDate":"2024-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Human-Computer Studies","FirstCategoryId":"94","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S1071581924000582","RegionNum":2,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"COMPUTER SCIENCE, CYBERNETICS","Score":null,"Total":0}
引用次数: 0
Abstract
The sudden outbreak of the COVID-19 pandemic forced organizations worldwide to switch to remote work paradigms. This paper examines how users adapted to online meeting environments, specifically in the context of official council meetings at a Brazilian university. Transitioning from traditional in-person to virtual meeting platforms required re-evaluating participation dynamics, including how council members and the public interact in these spaces. We interviewed 19 council members who were used to participating in in-person deliberative public meetings, aiming to delve into their adaptation process, examining how individuals adjusted to the virtual meeting format and related challenges. Our findings show that online meetings broadened attendance and engagement but also introduced complexities with meeting protocols and personal attention. We discuss how participants navigated the nuances of online meeting formats, from managing technical issues to redefining public and private meeting boundaries. Our analysis suggests that user adaptation is multifaceted, encompassing the adoption of new technologies and modifications in communication strategies and meeting etiquette. Through this lens, we reflect on the essential role of user-centric approaches in designing and facilitating online meetings to enhance collaborative outcomes and mitigate the potential for breakdowns. This research contributes to a deeper understanding of the resilience and flexibility of meeting cultures in response to unforeseen global changes.
期刊介绍:
The International Journal of Human-Computer Studies publishes original research over the whole spectrum of work relevant to the theory and practice of innovative interactive systems. The journal is inherently interdisciplinary, covering research in computing, artificial intelligence, psychology, linguistics, communication, design, engineering, and social organization, which is relevant to the design, analysis, evaluation and application of innovative interactive systems. Papers at the boundaries of these disciplines are especially welcome, as it is our view that interdisciplinary approaches are needed for producing theoretical insights in this complex area and for effective deployment of innovative technologies in concrete user communities.
Research areas relevant to the journal include, but are not limited to:
• Innovative interaction techniques
• Multimodal interaction
• Speech interaction
• Graphic interaction
• Natural language interaction
• Interaction in mobile and embedded systems
• Interface design and evaluation methodologies
• Design and evaluation of innovative interactive systems
• User interface prototyping and management systems
• Ubiquitous computing
• Wearable computers
• Pervasive computing
• Affective computing
• Empirical studies of user behaviour
• Empirical studies of programming and software engineering
• Computer supported cooperative work
• Computer mediated communication
• Virtual reality
• Mixed and augmented Reality
• Intelligent user interfaces
• Presence
...