Adoption of artificial intelligence: A TOP framework-based checklist for digital leaders

Abstract

In the evolving digital landscape, organizations and leaders face increasing pressure to adopt and effectively utilize artificial intelligence (AI), which is steadily entering the management, work, and organizational ecosystems and enabling digital transformations. We observe AI-based applications assisting employees in daily tasks, project management, decision-making, and collaboration. But the successful adoption of AI is a complex and multifaceted process that requires careful consideration of various factors. What are the specific factors affecting the full adoption of AI from a multilevel viewpoint? This article presents a framework-based checklist concerning technology, organizations, and people (TOP) designed to assist digital leaders in navigating the challenges associated with AI adoption. Drawing upon extensive research and industry insights, this checklist provides digital leaders with a comprehensive tool to assess and address critical considerations during the adoption of AI. By systematically evaluating the technology, organization, and people dimensions, organizations and digital leaders can enhance their chances of a successful digital transformation and gain a competitive advantage in the digital age.