The Practice of Refined Management of Office Reception Work in the Era of Artificial Intelligence

Abstract

While discussing the importance of office reception work, this article emphasizes the key role of fine management in improving work efficiency and service quality. Against the background of the artificial intelligence era, the article successfully constructs a framework for an office reception work management system by utilizing cutting-edge React and Express technologies. The system not only carries out meticulous module design based on functional requirements, but also proposes a personalized recommendation algorithm integrating clustering and collaborative filtering by optimizing the Similarity of user characteristics and item attributes for joint filtering recommendation to achieve more humanized reception services. To verify the system's effectiveness, this study conducted an application analysis using University Q as a case study. The analysis results show that from 2008 to 2022, the indices of reception preparation, knowledge of reception work, staffing, business skills of reception staff, work attitude and work detail control have been significantly improved, with an increase ranging from 32.0761 to 37.1677, indicating that the management level of office reception work is constantly optimized and shows a rapid growth. This innovative office reception work management system not only realizes refined management, but also comprehensively improves the service efficiency and comprehensive management level, which provides a valuable reference for the management of similar work.