CONSULTANT REPORT FOR THE RESOLUTION OF PERFORMANCE ISSUES USING A FICTITIOUS BANK AND CONSULTANT AS A CASE STUDY

Abstract

Lunnard Bank Plc, a Nigerian Commercial Bank, requested Amberrich Consultancy Co. Limited to carry out an analysis of the bank with the aim of providing a proposal on the resolution to the issue facing the bank–its inability to meet branch targets as indicated by its declining performance. This decline in performance was a result of disgruntled staff which had impacted negatively on customer service. These issues came about a year after the bank underwent restructuring which involved the original bank, Assentt Line Bank Plc, being bought over by Lunnard Bank. The restructuring itself arose from the need to meet the demands of the policy set by the Nigerian Apex Bank with respect to the operation of commercial banks in Nigeria.