A Study on Providing Customized Tasks for Disaster Situation Management Decision-making Support

Abstract

In providing disaster information through digital systems for disaster prevention and response, distinguishing and providing tasks that managers of response organizations need to perform based on the situation, and aggregating rapidly changing disaster situations in real time for systematic progress monitoring, can significantly impact the timeliness and accuracy of a disaster response. In this paper, we support disaster response decision-making based on standard operating procedures (SOP) to assist disaster managers who use a decision support system for the entire workflow process rather than for specific tasks. Additionally, we propose a process-based situation task phase to make the disaster manager's work more efficient. In this approach, each manager is provided with customized tasks specific to the task phase. The proposed method classifies situation managers based on their affiliations, the disaster type, and the departments. Tasks are mapped according to collaborative functions, ensuring that situation managers receive specific tasks that match the disaster type and their affiliations. This approach reduces the time and costs associated with adapting to new tasks when situation managers change their affiliations, ultimately enabling more efficient disaster management.