Coimagining the Future of Voice Assistants with Cultural Sensitivity

IF 4.3 Q1 PSYCHOLOGY, MULTIDISCIPLINARY

Human Behavior and Emerging Technologies Pub Date : 2024-03-25 DOI:10.1155/2024/3238737

Katie Seaborn, Yuto Sawa, Mizuki Watanabe

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引用次数: 0

Abstract

Voice assistants (VAs) are becoming a feature of our everyday life. Yet, the user experience (UX) is often limited, leading to underuse, disengagement, and abandonment. Co-designing interactions for VAs with potential end-users can be useful. Crowdsourcing this process online and anonymously may add value. However, most work has been done in the English-speaking West on dialogue data sets. We must be sensitive to cultural differences in language, social interactions, and attitudes towards technology. Our aims were to explore the value of co-designing VAs in the non-Western context of Japan and demonstrate the necessity of cultural sensitivity. We conducted an online elicitation study (N = 135) where Americans (n = 64) and Japanese people (n = 71) imagined dialogues (N = 282) and activities (N = 73) with future VAs. We discuss the implications for coimagining interactions with future VAs, offer design guidelines for the Japanese and English-speaking US contexts, and suggest opportunities for cultural plurality in VA design and scholarship.

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以文化敏感性共同构想语音助手的未来

语音助手（VAs）正在成为我们日常生活的一部分。然而，用户体验（UX）往往有限，导致使用不足、脱离和放弃。与潜在的最终用户共同设计语音助手的交互方式是非常有用的。在线和匿名众包这一过程可能会增加价值。然而，大多数工作都是在西方英语国家的对话数据集上完成的。我们必须对语言、社会互动和对技术的态度等方面的文化差异保持敏感。我们的目标是探索在日本这一非西方背景下共同设计虚拟机构的价值，并证明文化敏感性的必要性。我们进行了一项在线启发式研究（N=135），让美国人（n=64）和日本人（n=71）想象与未来虚拟机构的对话（N=282）和活动（N=73）。我们讨论了共同想象与未来虚拟形象互动的意义，为日语和英语为母语的美国提供了设计指南，并为虚拟形象设计和学术研究中的文化多元性提供了机会。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Human Behavior and Emerging Technologies Social Sciences-Social Sciences (all)

CiteScore

17.20

自引率

8.70%

发文量

期刊介绍： Human Behavior and Emerging Technologies is an interdisciplinary journal dedicated to publishing high-impact research that enhances understanding of the complex interactions between diverse human behavior and emerging digital technologies.