Raising the degree of organizational loyalty and its impact on the quality of employee performance A field study on employees of the Saudi Electricity Company in the southern region

Abstract

This study examines the importance of organizational loyalty in harnessing human resources in the Saudi Electricity Company. The addition of voluntary religious accountability as a dimension of loyalty is explored, alongside ethical, emotional, and continuance dimensions. Passion, including voluntary religious accountability rooted in Islamic civilization, is found to enhance loyalty and drive improvement. The study employed a descriptive-analytical methodology with a sample of 329 employees, with a nearly equal distribution between those hired by the company (166) and those hired by contractors (163). Results indicate that organizational loyalty significantly improves employee performance (85.3%). Recommendations include reviewing job descriptions to enhance continuance loyalty and decrease turnover.