{"title":"Building resilience to crisis through slack resources: A longitudinal analysis of US hotels","authors":"Linda Woo , Sung Gyun Mun , Kwanglim Seo","doi":"10.1016/j.annals.2024.103762","DOIUrl":null,"url":null,"abstract":"<div><p>Building on slack resources theory and industrial characteristics, this study explores how hotels develop and deploy slack resources to achieve resilience to crisis. It conceptualizes that hotels could build various slack resources based on the flexibility of functional operations, such as rooms, food and beverage, and marketing. Using longitudinal data, we analyze the effects of slacks on resilience over long periods of time involving crisis, recovery, and post-recovery. Findings reveal the diverse impacts of slacks on resilience, suggesting that hotels should strategically use and accumulate different slacks at different times to maximize their resilience. This study contributes to tourism research on resilience and slack resource theory by providing theoretical framework and empirical evidence for the long-term process of slack utilization.</p></div>","PeriodicalId":48452,"journal":{"name":"Annals of Tourism Research","volume":null,"pages":null},"PeriodicalIF":10.4000,"publicationDate":"2024-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Annals of Tourism Research","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0160738324000392","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
引用次数: 0
Abstract
Building on slack resources theory and industrial characteristics, this study explores how hotels develop and deploy slack resources to achieve resilience to crisis. It conceptualizes that hotels could build various slack resources based on the flexibility of functional operations, such as rooms, food and beverage, and marketing. Using longitudinal data, we analyze the effects of slacks on resilience over long periods of time involving crisis, recovery, and post-recovery. Findings reveal the diverse impacts of slacks on resilience, suggesting that hotels should strategically use and accumulate different slacks at different times to maximize their resilience. This study contributes to tourism research on resilience and slack resource theory by providing theoretical framework and empirical evidence for the long-term process of slack utilization.
期刊介绍：
The Annals of Tourism Research is a scholarly journal that focuses on academic perspectives related to tourism. The journal defines tourism as a global economic activity that involves travel behavior, management and marketing activities of service industries catering to consumer demand, the effects of tourism on communities, and policy and governance at local, national, and international levels. While the journal aims to strike a balance between theory and application, its primary focus is on developing theoretical constructs that bridge the gap between business and the social and behavioral sciences. The disciplinary areas covered in the journal include, but are not limited to, service industries management, marketing science, consumer marketing, decision-making and behavior, business ethics, economics and forecasting, environment, geography and development, education and knowledge development, political science and administration, consumer-focused psychology, and anthropology and sociology.
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