Agents of platform governance: Analyzing U.S. civil society's role in contesting online content moderation

IF 5.9 2区 管理学 Q1 COMMUNICATION
Dakoda Trithara
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Abstract

This paper examines the role of civil society in shaping content moderation governance arrangements in the United States. Drawing on prior research that recognizes the importance of civil society in shaping policy, this article analyzes the experiences of civil society practitioners engaged in content moderation activism. Based on in-depth original interviews with civil society practitioners, I demonstrate how civil society's activity in this space aligns with known regulatory standard-setting process competencies and suggest advocacy work benefits from the power of coalition lobbying and social capital. Moreover, I highlight the sense of frustration from some practitioners that they are not compensated by firms for their monitoring and reporting work that improves platforms' products, and I offer preliminary reasons for why practitioners contest moderation norms. The paper's insights contribute to the study of platform governance by illuminating informal mechanisms utilized by civil society, which holds broader implications for understanding the dynamics of non-state actors in shaping online platforms and their policies.

平台治理的代理人:分析美国民间社会在争夺网络内容控制权中的作用
本文探讨了美国公民社会在形成内容节制治理安排中的作用。此前的研究承认公民社会在制定政策方面的重要性,本文在此基础上分析了公民社会从业人员在内容节制活动中的经验。基于对民间社会从业者的深入原始访谈,我展示了民间社会在这一领域的活动是如何与已知的监管标准制定过程能力相一致的,并表明倡导工作得益于联盟游说和社会资本的力量。此外,我还强调了一些从业人员的挫败感,即他们的监督和报告工作改善了平台的产品,但却没有得到公司的补偿,我还提出了从业人员对审核规范提出异议的初步原因。本文的见解通过揭示民间社会利用的非正式机制,为平台治理研究做出了贡献,这对于理解非国家行为者在塑造网络平台及其政策方面的动态具有更广泛的意义。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Telecommunications Policy
Telecommunications Policy 工程技术-电信学
CiteScore
10.80
自引率
12.50%
发文量
122
审稿时长
38 days
期刊介绍: Telecommunications Policy is concerned with the impact of digitalization in the economy and society. The journal is multidisciplinary, encompassing conceptual, theoretical and empirical studies, quantitative as well as qualitative. The scope includes policy, regulation, and governance; big data, artificial intelligence and data science; new and traditional sectors encompassing new media and the platform economy; management, entrepreneurship, innovation and use. Contributions may explore these topics at national, regional and international levels, including issues confronting both developed and developing countries. The papers accepted by the journal meet high standards of analytical rigor and policy relevance.
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