Empirical analysis of factors affecting industrial maintenance services selection

Abstract

The process of selecting industrial maintenance services needs careful consideration of various factors to ensure that the chosen provider can effectively meet the specific needs of the organization/facility. This research paper examines the key factors that play a significant role in the decision-making process for selecting industrial maintenance services. These factors encompass the nature of services required, the expertise and experience of the service provider, cost and budget constraints, availability and responsiveness, establishment of service level agreements, evaluation of reputation and references, compliance with safety regulations, assessment of technological capabilities, flexibility and scalability of services, and sustainability practices. Through a thorough examination of these factors, industrial facilities can make well-informed decisions that align with their unique requirements and priorities.