Jana Mattern, Monideepa Tarafdar, Stefan Klein, Stefan Schellhammer
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引用次数: 0
Abstract
We report on a study of high performing IT professionals in a global IT services company, whose exceptional performance in a highly demanding work environment raises the question of how they cope with their occupational demands. While literature has focused primarily on technology-induced stressors and associated coping behaviours of IT users, our study examines distinctive coping behaviours of IT professionals in response to diverse occupational demands. We combine qualitative interviews and heart rate variability data from an exemplar sample of 15 high performing IT professionals to provide insights into their psychological and physiological strain levels respectively. Our participants exhibit four strain levels, each related to a distinctive combination of coping behaviours, which we abductively theorise as coping portfolios. We find that high performing IT professionals with both a low psychological and physiological strain level apply a broad and varied portfolio of coping behaviours in response to diverse occupational demands. We contribute to IS research on IT professionals by studying the coping behaviours of an exemplar sample of high performing IT professionals in a leading IT firm. Theoretically, we complement the established concepts of coping flexibility and coping repertoires by introducing the notion of coping portfolios.
我们报告了对一家全球 IT 服务公司的高绩效 IT 专业人员的研究,他们在高要求的工作环境中的出色表现引发了他们如何应对职业需求的问题。文献主要关注技术引发的压力以及 IT 用户的相关应对行为,而我们的研究则探讨了 IT 专业人员在应对不同职业需求时的独特应对行为。我们将定性访谈和心率变异性数据结合起来,从 15 位高绩效 IT 专业人士的样本中分别深入了解他们的心理和生理压力水平。我们的参与者表现出四种压力水平,每种水平都与应对行为的独特组合有关,我们将其归纳为应对组合理论。我们发现,心理和生理压力水平都较低的高绩效 IT 专业人员在应对不同的职业需求时,会采用广泛而多样的应对行为组合。我们通过研究一家领先 IT 企业中高绩效 IT 专业人员的应对行为样本,为有关 IT 专业人员的 IS 研究做出了贡献。从理论上讲,我们引入了应对组合的概念,从而补充了应对灵活性和应对复制品的既定概念。
期刊介绍:
The Information Systems Journal (ISJ) is an international journal promoting the study of, and interest in, information systems. Articles are welcome on research, practice, experience, current issues and debates. The ISJ encourages submissions that reflect the wide and interdisciplinary nature of the subject and articles that integrate technological disciplines with social, contextual and management issues, based on research using appropriate research methods.The ISJ has particularly built its reputation by publishing qualitative research and it continues to welcome such papers. Quantitative research papers are also welcome but they need to emphasise the context of the research and the theoretical and practical implications of their findings.The ISJ does not publish purely technical papers.