Online banking fraud detection: A comparative study of cases from South Africa and Spain

IF 16.4 1区化学 Q1 CHEMISTRY, MULTIDISCIPLINARY

Accounts of Chemical Research Pub Date : 2024-03-20 DOI:10.4102/sajim.v26i1.1763

Joy Phiri, Tendani Lavhengwa, M. A. Segooa

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引用次数: 0

Abstract

Background: The banking sector provides online banking to offer their customers convenient and easy access to banking services. As most banking services are nowadays performed online, alarming fraudulent activities occur daily. The online banking frauds are increasingly and commonly being experienced globally and are damaging to both banks and customers.Objectives: The goal of the study was to investigate issues in online fraud detection in the banking sector from South Africa and Spain.Method: The study followed the Design Science Research (DSR) methodology. Data were collected through the qualitative approach particularly using focus groups and semi-structured interviews. The study followed non-probability sampling since it focussed on a specialised area of online fraud model. In total, the population size consisted of 17 participants, which included fraud technical managers, fraud investigator specialists, fraud technical specialists and data scientists.Results: In the South African context, the study established that there is a lack of online fraud experts in the banking sector. The findings reveal that the lack of online fraud expertise may lead to banks having weak detection systems. In the Spanish perspective, the study revealed that there is a lack of law regulation that poses a high risk.Conclusion: Given the lack of online fraud experts in the banking sector, banks are urged to acquire and develop online fraud expertise. Online banking technology is developing expeditiously than traditional transactions; therefore, regulations and policies need to be updated regularly to keep up with rapidly evolving technological changes.Contribution: Considering the significance of global online banking, the study suggested areas that the banking sector may investigate to develop and enhance online fraud detection models to combat online fraudulent activities.

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网上银行欺诈检测：南非和西班牙案例比较研究

背景：银行业提供网上银行服务，为客户提供便捷的银行服务。由于如今大多数银行服务都在网上进行，因此每天都会发生令人震惊的欺诈活动。网上银行欺诈在全球范围内日益普遍，对银行和客户都造成了损害：本研究的目的是调查南非和西班牙银行业在线欺诈检测中存在的问题：研究采用了设计科学研究（DSR）方法。数据收集采用定性方法，特别是焦点小组和半结构化访谈。本研究采用非概率抽样法，因为它侧重于在线欺诈模型这一专业领域。总计有 17 名参与者，其中包括欺诈技术经理、欺诈调查专家、欺诈技术专家和数据科学家：在南非，研究发现银行业缺乏在线欺诈专家。研究结果表明，在线欺诈专业知识的缺乏可能导致银行的检测系统薄弱。从西班牙的角度来看，研究显示，缺乏法律监管会带来高风险：鉴于银行业缺乏网上欺诈专家，因此敦促银行获取和发展网上欺诈方面的专业知识。与传统交易相比，网上银行技术发展迅速；因此，需要定期更新法规和政策，以跟上快速发展的技术变革：考虑到全球网上银行的重要性，本研究提出了银行业可调查的领域，以开发和增强网上欺诈检测模型，打击网上欺诈活动。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Accounts of Chemical Research 化学-化学综合

CiteScore

31.40

自引率

1.10%

发文量

312

审稿时长

2 months

期刊介绍： Accounts of Chemical Research presents short, concise and critical articles offering easy-to-read overviews of basic research and applications in all areas of chemistry and biochemistry. These short reviews focus on research from the author’s own laboratory and are designed to teach the reader about a research project. In addition, Accounts of Chemical Research publishes commentaries that give an informed opinion on a current research problem. Special Issues online are devoted to a single topic of unusual activity and significance. Accounts of Chemical Research replaces the traditional article abstract with an article "Conspectus." These entries synopsize the research affording the reader a closer look at the content and significance of an article. Through this provision of a more detailed description of the article contents, the Conspectus enhances the article's discoverability by search engines and the exposure for the research.