Product recall: a synthesis of multidisciplinary findings, and research directions

Abstract

Since 1994, marketing academics have accumulated a wealth of empirical evidence on product recall. However, the findings have not been integrated into a framework that can summarize the evidence and elicit theoretically interesting and managerially relevant questions for future research. The authors address this shortcoming. Specifically, they create a framework that summarizes the causes, consequences, and strategies of product recall. Next, they use the framework to identify descriptive facts and empirical generalizations that pave the path for a meta-analysis. Lastly, the framework helps the authors suggest six questions—two each on causes, consequences, and strategies—that future research can consider answering.