Working with a Mask: How and When Workplace Mask Wearing Decreases Employee Emotional Exhaustion

IF 2.6 4区 管理学 Q3 MANAGEMENT
Yang Bai, Wenxing Liu, Li Guo
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引用次数: 0

Abstract

Despite the salutary effects of mask wearing broadly recognized during the COVID-19 pandemic, little is known about the consequences of wearing masks in the workplace. The current research raises the question of whether and how mask wearing may impact employees' emotional well-being at work. Drawing on emotion regulation theory (e.g., Gross, 1998, 2015), we propose that mask wearing enables employees to adopt more authentic emotional displays, which in turn decreases emotional exhaustion. Furthermore, guided by the social interaction model of emotion regulation (Coté, 2005), we further posit that for employees whose work requires more frequent face-to-face interaction, the positive impact of mask wearing on emotional exhaustion becomes more significant. Across a pilot study and a three-wave field survey, we find support for this hypothesized model. Implications of these findings for future theorizing and research on mask wearing are discussed.
戴着口罩工作:工作场所戴口罩如何以及何时减少员工的情绪耗竭
尽管在 COVID-19 大流行期间,人们广泛认识到佩戴口罩的好处,但对在工作场所佩戴口罩的后果却知之甚少。目前的研究提出了戴口罩是否以及如何影响员工工作情绪的问题。借鉴情绪调节理论(如格罗斯,1998 年,2015 年),我们提出戴口罩能使员工采取更真实的情绪表现,从而减少情绪衰竭。此外,在情绪调节的社会互动模型(Coté,2005 年)的指导下,我们进一步假设,对于工作需要更频繁面对面互动的员工来说,戴面具对情绪衰竭的积极影响会变得更加显著。通过试点研究和三波实地调查,我们发现这一假设模型得到了支持。我们还讨论了这些发现对未来戴面具理论和研究的影响。
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来源期刊
CiteScore
5.20
自引率
3.40%
发文量
41
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