The AI empathy effect: a mechanism of emotional contagion

IF 11.9 1区管理学 Q1 BUSINESS

Journal of Hospitality Marketing & Management Pub Date : 2024-02-22 DOI:10.1080/19368623.2024.2315954

Weifang Liu, Shan Zhang, Tingting Zhang, Qiuchan Gu, Wei Han, Yupeng Zhu

引用次数: 0

Abstract

While advances in technology have led to the widespread use of artificial intelligence (AI) in frontline services, the AI empathic effect is often overlooked. Based on emotional contagion theory, t...

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人工智能移情效应：一种情绪传染机制

技术的进步促使人工智能（AI）在一线服务中得到广泛应用，但人工智能的移情效应却常常被忽视。基于情绪传染理论，人工智能的共情效应是一种...

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来源期刊

Journal of Hospitality Marketing & Management Multiple-

CiteScore

20.90

自引率

6.40%

发文量

期刊介绍： The Journal of Hospitality Marketing & Management serves as a peer-reviewed platform dedicated to advancing understanding, practice, and education in hospitality marketing and management. It strives to foster the development of knowledge and theory by promoting new ideas, models, approaches, and paradigms. Embracing a multifaceted approach that spans administrative disciplines, liberal arts, and social sciences, the journal disseminates knowledge through high-quality, peer-reviewed research papers, reports, and book reviews. It stands as a unique forum for the community of students, academics, and practitioners who share a common interest and commitment to the field of hospitality marketing and management.

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