Assessing Competencies and Developing Human Capital at Workplace: A Case Study

Abstract

This case primarily focuses on how Jamshedpur Utilities Services Company (JUSCO) identifies and nurtures talents from within their organization to prepare them for future positions. JUSCO places a strong emphasis on both the processes and content of building relational capacity and enhancing social capital within the company. This approach has led to a significant improvement in the level of respect, trust and commitment among internal and external members of the organization, ultimately contributing to enhanced individual, group and organizational performance. To keep up with the rapidly changing market demands, JUSCO has made strategic investments in developing the capabilities of its existing employees, who have the potential to drive growth in new categories. Through their competency development programmes, JUSCO has not only increased managers’ appreciation of their employees’ potential but has also succeeded in fostering a deep understanding of the organization’s vision and culture among its members. By aligning training programmes with promotions, they have created champions who play a vital role in implementing critical strategies. This case offers valuable insights to organizations and practitioners on how to effectively develop competencies among potential members within their own ranks, ensuring a sustainable pipeline of skilled and qualified individuals for the organization’s future success.