Supply chain partnership and sustainable performance: does TQM mediate the relationship?

IF 3.4 Q2 MANAGEMENT

International Journal of Quality and Service Sciences Pub Date : 2024-02-14 DOI:10.1108/ijqss-07-2023-0101

Mohammad A. K. Alsmairat, Noor Al-Ma’aitah, Tahani Al-hwameil, Hamzah Elrehail

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引用次数: 0

Abstract

Purpose The purpose of this study is to assess the effect of supply chain (SC) partnerships on sustainable performance (SP) and investigate the potential mediating role of total quality management (TQM). Design/methodology/approach A total of 185 responses were collected from pharmaceutical industry employees. The research data were analyzed using the partial least squares structural equation modeling approach. Findings The results reveal that relationships with suppliers (RS), distributors (RD) and intermediaries (RI) have a direct impact on SP. In addition, this study found that TQM serves as a mediator between RS, RD, RI and SP. This study enhances the understanding of the significance of TQM, SC and SP in business environment development. The findings suggest that organizations in the Jordanian pharmaceutical industry should prioritize the enhancement of their RS, intermediaries and distributors to improve their SP. Originality/value By providing decision-makers with valuable information, this study enables them to identify and implement TQM and SC practices to enhance the SP of pharmaceutical companies in Jordan.

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供应链伙伴关系与可持续绩效：全面质量管理是否起中介作用？

目的本研究旨在评估供应链（SC）伙伴关系对可持续绩效（SP）的影响，并调查全面质量管理（TQM）的潜在中介作用。研究结果表明，与供应商（RS）、分销商（RD）和中间商（RI）的关系对可持续发展有直接影响。此外，本研究还发现，全面质量管理是 RS、RD、RI 和 SP 之间的中介。这项研究加深了人们对 TQM、SC 和 SP 在商业环境发展中的重要性的理解。研究结果表明，约旦制药行业的组织应优先考虑加强其 RS、中间商和分销商，以提高其 SP。原创性/价值通过为决策者提供有价值的信息，本研究使他们能够确定并实施 TQM 和 SC 实践，以提高约旦制药公司的 SP。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Quality and Service Sciences MANAGEMENT-

CiteScore

6.00

自引率

7.70%

发文量

期刊介绍： The International Journal of Quality and Service Sciences seeks to explore various aspects of quality and services as closely interrelated phenomena in the context of ongoing transformation processes of organizations and societies. Thus the journals'' scope is not limited to micro perspectives of organizational and management related issues. It seeks further to explore patterns, behaviors, processes, mechanisms, principles and consequences related to quality and services in a broad range of organizational and social/global processes. These processes embrace cultural, economic, social, environmental and even global dimensions in order to better understand the past, to better diagnose the current situations and hence to design better the future. The journal seeks to embrace a holistic view of quality and service sector management and explicitly promotes the emerging field of ‘quality and service sciences’.The journal is an open forum and one of the main channels for communication of multi- and inter- disciplinary research and practices.