The holistic repercussions of the ongoing war and refugee crisis on the Polish travel agencies

IF 2.6 3区管理学 Q3 MANAGEMENT

Journal of Contingencies and Crisis Management Pub Date : 2024-02-14 DOI:10.1111/1468-5973.12547

Zahid Ahmad, Shafaqat Mehmood, Ather Azim Khan, Salman Khan, Asif Jabbar

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引用次数: 0

Abstract

The Russia–Ukraine conflict is a common concern and hot-debated topic of the international community. This study aims to assess the influence of the war and refugee crisis's holistic repercussions on the Polish tour operators/travel agencies; and elaborate on the response capability of managers/concerned authorities. Findings revealed that the war and refugee crisis negatively impacted the travel agencies, and managers were put under severe pressure—decreased number of tourists, plummeted total revenue and surged total costs. The findings further contribute to the advancement and strengthening of understanding of the differential impacts of the factors on tour operators/travel agencies by their grouping criteria (license, main market and IATA certification). The travel agencies' performance metrics and operational statistics deteriorated. The managers' responses about predicting the impact of the ongoing crisis also revealed that the effects of the war and refugee crisis would continue in the near future. The contribution and novelty of the research are the advancement of understanding by evaluating refugees and war's holistic repercussions; how the forced migrations have influenced the performance metrics and elaboration of managers' response capability; and unearthing the methods for the forced migrations.

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持续的战争和难民危机对波兰旅行社的整体影响

俄乌冲突是国际社会共同关注和热议的话题。本研究旨在评估战争和难民危机对波兰旅游经营者/旅行社的整体影响，并阐述管理者/相关当局的应对能力。研究结果表明，战争和难民危机对旅行社产生了负面影响，管理者面临着游客数量减少、总收入骤降、总成本激增的巨大压力。研究结果进一步促进和加强了人们对旅游经营者/旅行社按其分组标准（许可证、主要市场和国际航空运输协会认证）所受不同因素影响的理解。旅行社的业绩指标和运营统计数据恶化。管理人员对当前危机影响的预测也表明，战争和难民危机的影响在不久的将来仍将持续。本研究的贡献和新颖之处在于通过评估难民和战争的整体影响加深了人们的理解；被迫移民如何影响了绩效指标并阐述了管理者的应对能力；以及揭示了被迫移民的方法。

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来源期刊

Journal of Contingencies and Crisis Management MANAGEMENT-

CiteScore

5.40

自引率

12.90%

发文量

期刊介绍： The Journal of Contingencies and Crisis Management is an invaluable source of information on all aspects of contingency planning, scenario analysis and crisis management in both corporate and public sectors. It focuses on the opportunities and threats facing organizations and presents analysis and case studies of crisis prevention, crisis planning, recovery and turnaround management. With contributions from world-wide sources including corporations, governmental agencies, think tanks and influential academics, this publication provides a vital platform for the exchange of strategic and operational experience, information and knowledge.