{"title":"A true friend or frenemy?: Cross-platform effects on online reviews in the sharing economy","authors":"Hyunhee Woo , Shijin Yoo","doi":"10.1016/j.elerap.2024.101368","DOIUrl":null,"url":null,"abstract":"<div><p>This study examines how ride-sharing platforms (e.g., Uber) influence the online reviews of a home-sharing platform (e.g., Airbnb) based on a natural experiment conducted in the city of Austin, Texas, in the United States. A causal relationship between ride-sharing platforms and the valence and helpfulness of online reviews on a home-sharing platform is evaluated through propensity score matching and difference-in-differences estimation. The empirical evidence shows that the valence and helpfulness of online reviews on Airbnb increased during the period when Uber/Lyft was withdrawn from the market. Furthermore, there are asymmetric interaction effects depending on the location of the property. Specifically, the effect of ride-sharing platforms on review valence is stronger for properties located in less accessible areas, whereas the effect on review helpfulness is more pronounced for properties in more accessible locations.</p></div>","PeriodicalId":50541,"journal":{"name":"Electronic Commerce Research and Applications","volume":"64 ","pages":"Article 101368"},"PeriodicalIF":5.9000,"publicationDate":"2024-02-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Electronic Commerce Research and Applications","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S1567422324000139","RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"BUSINESS","Score":null,"Total":0}
引用次数: 0
Abstract
This study examines how ride-sharing platforms (e.g., Uber) influence the online reviews of a home-sharing platform (e.g., Airbnb) based on a natural experiment conducted in the city of Austin, Texas, in the United States. A causal relationship between ride-sharing platforms and the valence and helpfulness of online reviews on a home-sharing platform is evaluated through propensity score matching and difference-in-differences estimation. The empirical evidence shows that the valence and helpfulness of online reviews on Airbnb increased during the period when Uber/Lyft was withdrawn from the market. Furthermore, there are asymmetric interaction effects depending on the location of the property. Specifically, the effect of ride-sharing platforms on review valence is stronger for properties located in less accessible areas, whereas the effect on review helpfulness is more pronounced for properties in more accessible locations.
期刊介绍：
Electronic Commerce Research and Applications aims to create and disseminate enduring knowledge for the fast-changing e-commerce environment. A major dilemma in e-commerce research is how to achieve a balance between the currency and the life span of knowledge.
Electronic Commerce Research and Applications will contribute to the establishment of a research community to create the knowledge, technology, theory, and applications for the development of electronic commerce. This is targeted at the intersection of technological potential and business aims.
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