Work engagement and the impact of a social identity crafting approach to leadership: a case from Africa’s air transport industry

IF 3.3 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR
Vasilis Theoharakis, Robert Wapshott, Lamin Cham
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引用次数: 0

Abstract

Purpose

Managers of public organizations in liberalized sectors face the dual imperative of retaining skilled employees who might be poached by commercial competitors and improving service performance levels without a free hand to invest resources. While employee work engagement (EWE) has been previously suggested as a solution to such management challenges, limitations in its ability to retain employees have been identified. We therefore examine how a social identity crafting (SIC) approach to public leadership that confers a sense of group identity among team members can enhance and extend beyond EWE in addressing this dual imperative.

Design/methodology/approach

We report findings from a survey of employees (n = 199) at “ATCO,” a state-owned national airline that is facing challenges from commercial rivals within a new, competitive environment.

Findings

We confirm previously identified limitations of EWE and, further, demonstrate that a social identity approach to leadership offers a promising avenue for public managers, not only by enhancing employee engagement but, more importantly, by enhancing retention and service performance.

Originality/value

We contribute to studies of leadership, particularly for managers operating in the public sector and resource-constrained environments, demonstrating how SIC, which does not require costly investment to attain, can deliver improved service performance and reduced employee turnover intention, operating beyond EWE, which reaches a plateau in respect of the latter.

工作参与和领导力社会身份塑造方法的影响:非洲航空运输业的一个案例
目的:自由化行业中公共组织的管理者面临着双重任务,既要留住可能被商业竞争对手挖走的技术熟练的员工,又要在无法自由投入资源的情况下提高服务绩效水平。虽然员工工作参与(EWE)曾被认为是应对此类管理挑战的一种解决方案,但其在留住员工方面的能力也存在局限性。因此,我们研究了社会身份塑造(Social Identity crafting,SIC)的公共领导方法,这种方法在团队成员中赋予了一种群体认同感,在解决这种双重需求时,如何能够增强并超越 EWE。设计/方法/途径我们报告了对 "ATCO "公司员工(n = 199)的调查结果。原创性/价值我们为领导力研究做出了贡献,尤其是针对公共部门和资源受限环境中的管理者,我们展示了社会认同领导力如何在不需要高成本投入的情况下提高服务绩效和降低员工离职意向,并超越了EWE(EWE在员工离职意向方面达到了一个高点)。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Personnel Review
Personnel Review Multiple-
CiteScore
7.10
自引率
7.70%
发文量
133
期刊介绍: Personnel Review (PR) publishes rigorous, well written articles from a range of theoretical and methodological traditions. We value articles that have high originality and that engage with contemporary challenges to human resource management theory, policy and practice development. Research that highlights innovation and emerging issues in the field, and the medium- to long-term impact of HRM policy and practice, is especially welcome.
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