An examination of service user satisfaction in forensic mental health settings.

IF 1.5 4区 医学 Q1 LAW
Al Adiya Khan, Victoria Stirrup, Douglas MacInnes
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Abstract

High levels of service user satisfaction are viewed as a reliable indicator of a service providing good care and treatment. There has been limited research looking into levels of satisfaction in forensic mental health settings with most work focused on staff satisfaction in these settings. This study examined service users' levels of satisfaction with a forensic mental health service in the United Kingdom. The service covered two sites; one a purpose-built secure unit and the other based in an old cottage hospital. Thirty-nine in-patients completed a 60-item validated forensic satisfaction scale. The scale measured seven domains of satisfaction as well as reporting an overall satisfaction score. The results indicated the service users were reasonably satisfied with the care and treatment they received. The domains of rehabilitation, safety, staff interaction and overall care showed the highest level of satisfaction. The high rehabilitation satisfaction score demonstrated the importance of meaningful activities for users accessing forensic services and may have been influenced by the security measures on the wards. The high safety domain score indicated respondents felt safe and secure within the wards and were likely to be influenced by positive interpersonal interactions. Good staff interaction was also an important factor in helping service users feel safe on the wards. These interactions are likely to be associated with longer periods of admission in secure services allowing therapeutic relationships to develop. Financial advice/support was the one domain that recorded negative satisfaction levels. Financial literacy training may help develop money management skills.

法医精神卫生机构服务使用者满意度调查。
服务使用者的高满意度被视为服务提供良好护理和治疗的可靠指标。对法医精神卫生机构满意度的研究还很有限,大部分工作都集中在这些机构的员工满意度上。本研究调查了服务使用者对英国一家法医心理健康服务机构的满意度。该服务有两个地点:一个是专门建造的安全单位,另一个则位于一家老旧的平房医院内。39 名住院病人填写了一份包含 60 个项目的法医满意度量表。该量表测量了七个方面的满意度,并报告了总体满意度得分。结果表明,服务使用者对所接受的护理和治疗相当满意。康复、安全、员工互动和整体护理领域的满意度最高。康复满意度得分较高,这表明有意义的活动对使用法医服务的用户非常重要,这可能受到病房安全措施的影响。安全领域得分较高,表明受访者在病房内感到安全和有保障,这可能受到积极的人际互动的影响。工作人员之间的良好互动也是帮助服务使用者在病房中获得安全感的一个重要因素。这些互动很可能与安全服务机构较长的收治时间有关,从而使治疗关系得以发展。财务建议/支持是满意度较低的一个领域。金融知识培训可能有助于发展理财技能。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Medicine, Science and the Law
Medicine, Science and the Law 医学-医学:法
CiteScore
2.90
自引率
6.70%
发文量
53
审稿时长
>12 weeks
期刊介绍: Medicine, Science and the Law is the official journal of the British Academy for Forensic Sciences (BAFS). It is a peer reviewed journal dedicated to advancing the knowledge of forensic science and medicine. The journal aims to inform its readers from a broad perspective and demonstrate the interrelated nature and scope of the forensic disciplines. Through a variety of authoritative research articles submitted from across the globe, it covers a range of topical medico-legal issues. The journal keeps its readers informed of developments and trends through reporting, discussing and debating current issues of importance in forensic practice.
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