Improving Human-Service Organizations through Process Mapping: A Tutorial for Practitioners

IF 2.1 Q2 PSYCHOLOGY, CLINICAL

Behavior Analysis in Practice Pub Date : 2024-01-29 DOI:10.1007/s40617-024-00906-4

Molli M. Luke, Peter Dams, Sarah N. Lichtenberger

引用次数: 0

Abstract

Developing and improving organizational processes is an important element for staff satisfaction, effective communication, and ultimately the success of an organization (Rummler & Brache, 2013). Human-service organizations are no exception and, in fact, could greatly benefit from process improvement. This article provides guided steps for using process maps as a means for improving processes in human-service organizations.

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通过绘制流程图改进人类服务组织：从业人员教程

开发和改进组织流程是员工满意度、有效沟通以及组织最终成功的重要因素（Rummler & Brache, 2013）。人力服务机构也不例外，事实上，它们可以从流程改进中获益良多。本文提供了使用流程图作为改进人力服务机构流程的指导步骤。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Behavior Analysis in Practice PSYCHOLOGY, CLINICAL-

自引率

18.20%

发文量

期刊介绍： Behavior Analysis in Practice, an official journal of the Association for Behavior Analysis International, is a peer-reviewed translational publication designed to provide science-based, best-practice information relevant to service delivery in behavior analysis. The target audience includes front-line service workers and their supervisors, scientist-practitioners, and school personnel. The mission of Behavior Analysis in Practice is to promote empirically validated best practices in an accessible format that describes not only what works, but also the challenges of implementation in practical settings. Types of articles and topics published include empirical reports describing the application and evaluation of behavior-analytic procedures and programs; discussion papers on professional and practice issues; technical articles on methods, data analysis, or instrumentation in the practice of behavior analysis; tutorials on terms, procedures, and theories relevant to best practices in behavior analysis; and critical reviews of books and products that are aimed at practitioners or consumers of behavior analysis.