A dynamic study of citizen satisfaction: replicating and extending Van Ryzin’s “testing the expectancy disconfirmation model of citizen satisfaction with local government”

IF 5 2区管理学 Q1 MANAGEMENT

Public Management Review Pub Date : 2024-01-18 DOI:10.1080/14719037.2024.2304130

Nathan Favero, Richard M. Walker, Jiasheng Zhang

引用次数: 0

Abstract

We consider how current and past views of a service provider jointly shape satisfaction levels. In Study 1, we replicate a prior study of expectancy-disconfirmation by Van Ryzin, and in Study 2 we ...

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对公民满意度的动态研究：复制和扩展范雷津的 "测试公民对地方政府满意度的预期不确认模型"

我们考虑了当前和过去对服务提供商的看法如何共同影响满意度水平。在研究 1 中，我们复制了 Van Ryzin 之前关于期望-不确认的研究；在研究 2 中，我们 ...

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来源期刊

Public Management Review Multiple-

CiteScore

10.90

自引率

16.30%

发文量

期刊介绍： Public Management Review seeks to: -explore the developing field of public management -embrace research both about the strategic and operational management of public services and about social/public policy development and implementation -encourage in particular work which either presents new empirical knowledge about public management and/or developed theory -encourage questioning both of the legitimacy and hegemony of the ’new public management’ paradigm and its alternatives, and of the developing pluralism in public management which encompasses the governance of inter-sectoral relationships between government, non-profit and for-profit organisations in the provision of public services. The remit of Public Management Review is to promote the dissemination and discussion of such research about public management. Its specific target audience is the academic and research community. Public Management Review is an international journal, seeking to draw together and learn lessons from the development of public management across the world rather than being parochially focused upon one area and encourages cross-national and comparative research papers. The journal promotes inter-disciplinary work. Much of the most important work about public management is coming at the cusp of traditional disciplines. Public Management Review promotes such cross-boundary learning and conceptualisation.