Can the compulsive use of e-learning lead to lower academic performance? The role of technology fatigue and technostress in hospitality and tourism students

Abstract

This study investigates how the compulsive use of e-learning influences students' academic performance via technology fatigue and technostress in hospitality and tourism schools. The data collected from 329 respondents were subjected to PLS-SEM for data analysis. The findings of the study indicate that compulsive use of e-learning develops technology fatigue and technostress, leading to negative academic performance of hospitality and tourism students. This study is exceptional as it provides symmetrical associations to understand better how the increasingly compulsive use of e-learning may result in negative academic performance in hospitality and tourism students by focusing on issues such as technostress and technology fatigue. This study's findings provide vital reference to manage e-learning and technology usage in hospitality and tourism schools.