From Monologue to Dialogue: The Pursuit of Relationship Centered Communication Across a Large, Integrated Healthcare System.

IF 1.6 Q3 HEALTH CARE SCIENCES & SERVICES

Journal of Patient Experience Pub Date : 2024-01-15 eCollection Date: 2024-01-01 DOI:10.1177/23743735241226507

Agnes Barden, Jill Kalman, Sven Gierlinger, Daniel Baker, Nicole Giammarinaro, Natalie Rousseau

{"title":"From Monologue to Dialogue: The Pursuit of Relationship Centered Communication Across a Large, Integrated Healthcare System.","authors":"Agnes Barden, Jill Kalman, Sven Gierlinger, Daniel Baker, Nicole Giammarinaro, Natalie Rousseau","doi":"10.1177/23743735241226507","DOIUrl":null,"url":null,"abstract":"<p><p>By listening to the \"voice\" of patients, Northwell Health, New York's largest healthcare organization, took an evidence-based approach to empowering physicians and advanced care providers. The Relationship Centered Communication course utilizes experiential learning to strengthen patient-centered communication and empathy skills to elicit provider-patient relationships grounded in partnership. This case study highlights (1) The pragmatic cultural journey requiring visionary leadership, strong collaborations, and an evolving educational strategy. (2) Over the course of 6 years, 3300+ providers were educated in this evidence-based communication course. (3) As a result, Northwell's Hospital Consumer Assessment of Healthcare Providers and Systems \"Communication with Doctors\" domain has increased by 22 percentile rank points, when compared nationally to peers, in addition to other notable patient experience metric improvements within ambulatory medical practice.</p>","PeriodicalId":45073,"journal":{"name":"Journal of Patient Experience","volume":"11 ","pages":"23743735241226507"},"PeriodicalIF":1.6000,"publicationDate":"2024-01-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10793185/pdf/","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Patient Experience","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1177/23743735241226507","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"2024/1/1 0:00:00","PubModel":"eCollection","JCR":"Q3","JCRName":"HEALTH CARE SCIENCES & SERVICES","Score":null,"Total":0}

引用次数: 0

Abstract

By listening to the "voice" of patients, Northwell Health, New York's largest healthcare organization, took an evidence-based approach to empowering physicians and advanced care providers. The Relationship Centered Communication course utilizes experiential learning to strengthen patient-centered communication and empathy skills to elicit provider-patient relationships grounded in partnership. This case study highlights (1) The pragmatic cultural journey requiring visionary leadership, strong collaborations, and an evolving educational strategy. (2) Over the course of 6 years, 3300+ providers were educated in this evidence-based communication course. (3) As a result, Northwell's Hospital Consumer Assessment of Healthcare Providers and Systems "Communication with Doctors" domain has increased by 22 percentile rank points, when compared nationally to peers, in addition to other notable patient experience metric improvements within ambulatory medical practice.

查看原文本刊更多论文

从独白到对话：在大型综合医疗保健系统中追求以关系为中心的沟通。

通过倾听患者的 "心声"，纽约最大的医疗保健机构诺斯韦尔医疗保健公司（Northwell Health）采用循证方法来增强医生和高级护理提供者的能力。以关系为中心的沟通 "课程利用体验式学习来加强以患者为中心的沟通和移情技能，从而建立起以伙伴关系为基础的医疗服务提供者与患者之间的关系。本案例研究强调：（1）务实的文化之旅需要有远见的领导、强有力的合作和不断发展的教育战略。(2) 在 6 年的时间里，3300 多名医疗服务提供者接受了这一循证沟通课程的教育。(3）因此，诺斯韦尔医院的医疗保健提供者和系统消费者评估 "与医生沟通 "领域与全国同行相比提高了 22 个百分点，此外，非住院医疗实践中的其他患者体验指标也有显著改善。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Journal of Patient Experience HEALTH CARE SCIENCES & SERVICES-

CiteScore

2.00

自引率

6.70%

发文量

178

审稿时长

15 weeks