I'm not upset–I get it: Effects of co-workers' stress cues on help-seekers' social diction and empathy in telecommuting

IF 5.3 2区 计算机科学 Q1 COMPUTER SCIENCE, CYBERNETICS
Ning Zhang , Bin Yu , Jun Hu , Min Li , Pengcheng An
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Abstract

In both remote and physical work environments, it is commonplace for help-seeking messages to be rejected by other colleagues. This paper investigates how signifying co-workers’ stress status would influence the social diction and empathy of help-seekers in the context of rejection. 36 participants were recruited to perform help-seeking tasks with virtual co-workers via a professional mobile messaging application (Trillian). Their device was tailored with a vibrotactile mechanism (TacStatus), which could signify different emotional states of the co-workers: no-cue, relaxed, normal, and stressful. Independent sample Friedman nonparametric tests were conducted to analyze the social diction and empathy of the participants in their messages for help-seeking and responses to the co-workers’ rejection. This study revealed that stress cues have observable impacts on the social diction and empathy of help-seekers. Stressful and relaxed cues were found to evidently shape the social diction of help-seekers. When faced with a relaxed co-worker, the help-seeker felt disappointed and unaccepted after being rejected. By contrast, when confronted with a stressful cue, help-seekers tended to exhibit relatively more positive emotions after been rejected. This study attempts to reveal the mechanism through which stress cues influence professional messaging interactions and collaboration. The findings could provide implications for the design of socio-emotional cues in the context of messaging.

我不难过,我明白:远程办公中同事的压力暗示对求助者社交辞令和移情的影响
在远程和实际工作环境中,求助信息遭到其他同事拒绝的情况司空见惯。本文研究了在被拒绝的特定情况下,同事的压力状态会如何影响求助者的社交措辞和同理心。本文招募了 36 名参与者,让他们通过专业移动信息应用程序(Trillian)与虚拟同事执行求助任务。他们的设备配有振动触觉装置(TacStatus),可以表示同事的不同情绪状态:无提示、放松、正常和紧张。研究人员进行了独立样本弗里德曼非参数检验,以分析参与者在求助信息和对同事拒绝的回应中的社交辞令和移情。研究结果表明,压力线索对求助者的社交辞令和移情有可观察到的影响。研究发现,压力暗示和放松暗示明显地影响着求助者的社交表达。当求助者面对压力等负面暗示时,他们在被拒绝后往往会表现出积极的情绪。另一方面,当求助者面对轻松的同事时,则会在被拒绝后感到失望和不被接受。本研究试图揭示压力线索影响职业移动信息互动与协作的机制。研究结果可为移动即时通讯中社会情感线索的设计提供有价值的启示。
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来源期刊
International Journal of Human-Computer Studies
International Journal of Human-Computer Studies 工程技术-计算机:控制论
CiteScore
11.50
自引率
5.60%
发文量
108
审稿时长
3 months
期刊介绍: The International Journal of Human-Computer Studies publishes original research over the whole spectrum of work relevant to the theory and practice of innovative interactive systems. The journal is inherently interdisciplinary, covering research in computing, artificial intelligence, psychology, linguistics, communication, design, engineering, and social organization, which is relevant to the design, analysis, evaluation and application of innovative interactive systems. Papers at the boundaries of these disciplines are especially welcome, as it is our view that interdisciplinary approaches are needed for producing theoretical insights in this complex area and for effective deployment of innovative technologies in concrete user communities. Research areas relevant to the journal include, but are not limited to: • Innovative interaction techniques • Multimodal interaction • Speech interaction • Graphic interaction • Natural language interaction • Interaction in mobile and embedded systems • Interface design and evaluation methodologies • Design and evaluation of innovative interactive systems • User interface prototyping and management systems • Ubiquitous computing • Wearable computers • Pervasive computing • Affective computing • Empirical studies of user behaviour • Empirical studies of programming and software engineering • Computer supported cooperative work • Computer mediated communication • Virtual reality • Mixed and augmented Reality • Intelligent user interfaces • Presence ...
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