Why not work with anthropomorphic collaborative robots? The mediation effect of perceived intelligence and the moderation effect of self-efficacy

IF 2.2 3区工程技术 Q3 ENGINEERING, MANUFACTURING

Human Factors and Ergonomics in Manufacturing & Service Industries Pub Date : 2024-01-08 DOI:10.1002/hfm.21024

Shilong Liao, Long Lin, Qin Chen, Hairun Pei

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引用次数: 0

Abstract

Collaborative robots (cobots) are an essential component of intelligent manufacturing. However, employees working alongside them have negative attitudes toward cobots that assist humans' work. To address this industrial human–robot interaction problem, this study adopted the idea of cognitive ergonomics research, invited 323 participants, and conducted an empirical study using an experimental vignette methodology. This study found that (1) perceived intelligence plays a mediating role in the relationship between cobots anthropomorphism and negative attitudes toward cobots; (2) perceived intelligence and perceived threat play a serial mediating role in the relationship between cobots anthropomorphism and negative attitudes toward cobots; (3) robot use self-efficacy plays a moderating role in the relationship between perceived threat and negative attitudes toward cobots. The results provide a mechanistic explanation and related measures to eliminate the negative attitudes toward cobots.

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为什么不与拟人协作机器人合作？感知智能的中介效应和自我效能的调节效应

协作机器人（cobots）是智能制造的重要组成部分。然而，与之并肩工作的员工却对辅助人类工作的协作机器人持消极态度。为了解决这一工业人机交互问题，本研究采用了认知工效学的研究思路，邀请了 323 名参与者，并采用实验小插曲的方法进行了实证研究。研究发现：（1）感知智力在机器人拟人化与对机器人的负面态度之间起中介作用；（2）感知智力和感知威胁在机器人拟人化与对机器人的负面态度之间起串联中介作用；（3）机器人使用自我效能在感知威胁与对机器人的负面态度之间起调节作用。研究结果为消除对机器人的负面态度提供了机理解释和相关措施。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Human Factors and Ergonomics in Manufacturing & Service Industries 管理科学-工程：制造

CiteScore

5.20

自引率

8.30%

发文量

审稿时长

6.0 months

期刊介绍： The purpose of Human Factors and Ergonomics in Manufacturing & Service Industries is to facilitate discovery, integration, and application of scientific knowledge about human aspects of manufacturing, and to provide a forum for worldwide dissemination of such knowledge for its application and benefit to manufacturing industries. The journal covers a broad spectrum of ergonomics and human factors issues with a focus on the design, operation and management of contemporary manufacturing systems, both in the shop floor and office environments, in the quest for manufacturing agility, i.e. enhancement and integration of human skills with hardware performance for improved market competitiveness, management of change, product and process quality, and human-system reliability. The inter- and cross-disciplinary nature of the journal allows for a wide scope of issues relevant to manufacturing system design and engineering, human resource management, social, organizational, safety, and health issues. Examples of specific subject areas of interest include: implementation of advanced manufacturing technology, human aspects of computer-aided design and engineering, work design, compensation and appraisal, selection training and education, labor-management relations, agile manufacturing and virtual companies, human factors in total quality management, prevention of work-related musculoskeletal disorders, ergonomics of workplace, equipment and tool design, ergonomics programs, guides and standards for industry, automation safety and robot systems, human skills development and knowledge enhancing technologies, reliability, and safety and worker health issues.