The art of staying in touch – exploring daily feedback interactions between a leader and a subordinate in remote work

IF 3.3 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR
Linda Johanna Jansson, Hilpi Kangas
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引用次数: 0

Abstract

Purpose

This study aims to widen the understanding of how remote work shapes the feedback environment by examining the perceptions of leaders and subordinates of daily, dyadic feedback interactions. The emphasis is on understanding how reciprocity within leader-member exchange (LMX) relationships manifests and how it influences the feedback dynamics.

Design/methodology/approach

Template analysis of a qualitative data set consisting of 81 semi-structured interviews with leaders (n = 29) and remote working subordinates (n = 52) was performed.

Findings

Drawing on the theoretical frameworks of the feedback environment and the leader-member exchange, the findings demonstrate the imbalance between the efforts of leaders and subordinates in building and maintaining a favourable feedback environment in the remote work context. The results of this study highlight the importance of the dyadic nature of feedback interactions, calling for a more proactive role from subordinates.

Practical implications

Given the estimation that the COVID-19 pandemic has permanently changed the way organizations work, leaders, subordinates and HR practitioners will benefit from advancing their understanding of the characteristics of dyadic, daily feedback interaction in remote work.

Originality/value

Qualitative research on feedback and leader-member exchange interactions in remote work that combines the perceptions of leaders and subordinates is sparse.

保持联系的艺术--探讨远程工作中领导与下属之间的日常反馈互动
目的本研究旨在通过研究领导和下属对日常、双向反馈互动的看法,拓宽对远程工作如何塑造反馈环境的理解。研究重点是了解领导-成员交流(LMX)关系中的互惠性如何体现,以及它如何影响反馈动态。研究结果根据反馈环境和领导-成员交流的理论框架,研究结果表明,在远程工作环境中,领导和下属在建立和维护良好反馈环境方面的努力不平衡。本研究的结果强调了反馈互动的二元性的重要性,要求下属发挥更加积极主动的作用。实践意义鉴于COVID-19大流行病已经永久性地改变了组织的工作方式,领导者、下属和人力资源从业者将受益于对远程工作中二元性日常反馈互动特点的进一步了解。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Personnel Review
Personnel Review Multiple-
CiteScore
7.10
自引率
7.70%
发文量
133
期刊介绍: Personnel Review (PR) publishes rigorous, well written articles from a range of theoretical and methodological traditions. We value articles that have high originality and that engage with contemporary challenges to human resource management theory, policy and practice development. Research that highlights innovation and emerging issues in the field, and the medium- to long-term impact of HRM policy and practice, is especially welcome.
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