Enterprise social media as enablers of employees' agility: the impact of work stress and enterprise social media visibility

Abdul Hameed Pitafi
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Abstract

PurposeAccording to extensive analysis, employee agility is influenced by teamwork, coordination and the organizational environment. However, less consideration has been given to the role of work stressors (challenge, hindrance) in influencing employee agility. To address this research gap, this study sheds light on how the use of enterprise social media (ESM) for social and work purposes influences employee agility through work stressors.Design/methodology/approachThis research also explores how ESM visibility enhances the interaction between work stressors and employee agility by using primary data obtained from Chinese workers. A total of 377 entries were analyzed using AMOS 24.10 tools. All the hypotheses were tested using structural equation modeling (SEM).FindingsThe findings revealed that ESM use (social and work) negatively impacts challenge and hindrance work stressors. The results also reflect that challenge stressors have a significant impact on employee agility, whereas hindrance stressors are negatively related to it. Furthermore, the outcome also indicated that increased ESM visibility reinforces the connection between challenge stressors and employee agility. However, ESM visibility did not indicate a significant moderating impact on the link between hindrance stressors and employee agility.Originality/valueThis study describes how ESM usage effects agility of stressed employees. This research also explores how ESM visibility improves the interaction between work stressors and employee agility. The study results contribute to growing research on social media and employee agility and suggest several points of guidance for managers.
企业社交媒体是员工敏捷性的促进因素:工作压力和企业社交媒体可见度的影响
目的根据大量分析,员工敏捷性受团队合作、协调和组织环境的影响。然而,人们较少考虑工作压力因素(挑战、阻碍)对员工敏捷性的影响。针对这一研究空白,本研究揭示了出于社交和工作目的使用企业社交媒体(ESM)如何通过工作压力源影响员工敏捷性。设计/方法/途径本研究还利用从中国员工处获得的原始数据,探讨了企业社交媒体的可见性如何增强工作压力源与员工敏捷性之间的相互作用。使用 AMOS 24.10 工具分析了总共 377 个条目。研究结果研究结果表明,ESM 的使用(社交和工作)对挑战性和阻碍性工作压力源产生了负面影响。结果还表明,挑战性压力源对员工的敏捷性有显著影响,而阻碍性压力源则与之负相关。此外,结果还表明,ESM 可见度的提高加强了挑战性压力源与员工敏捷性之间的联系。然而,ESM 可见度并没有对阻碍性压力源与员工敏捷性之间的联系产生显著的调节作用。本研究还探讨了 ESM 可见性如何改善工作压力源与员工敏捷性之间的相互作用。研究结果为社交媒体和员工敏捷性研究的发展做出了贡献,并为管理者提供了几点指导。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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